Customer Experience Officer at Wellspring School Support System

Wellspring School Support System is an international education advisory company and over the years, we have been known to provide professional services that are founded on ethical principles.

We are recruiting to fill the position below:
Job Title: Customer Experience Officer
Location: Abuja (FCT)
Employment Type: Full-time

Duties & Responsibilities: Customer Experience Officer

• Tracking student experiences
• Maintaining records of all the organization’s customers.
• Timely creation and update of the customer’s account on the CRM after each interaction
• Liaising with internal teams (such as the counseling team) to ensure that gaps in the customer experience are bridged
• Regularly calling students to give updates; identify their needs or complaints and take proactive steps to solve them
• Professionally responding to student queries in a timely and effective manner, via all platforms and recording of same on the database.

Requirements: Customer Experience Officer

• A minimum of a Bachelor’s Degree.

Application Closing Date
10th May, 2024.

How to Apply

Interested and qualified applicants should send their CVs to: vacancies1235@gmail.com using the job title as the subject of their mail.

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