Customer Experience Analyst at 500Chow

Customer Experience Analyst







About 500chow

500Chow is a leading food tech restaurant chain on a mission to create the best food brand in Africa. We’re passionate about revolutionizing the culinary experience for our customers, delivering exceptional food quality, and using cutting-edge technology to enhance every aspect of our operations. Join us in shaping the future of dining in Africa.





About the Role

  • As a Customer Experience Analyst in the Hospitality industry, your primary responsibility is to analyze and enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand.
  • You will utilize data and customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with cross-functional teams to implement changes that positively impact customer satisfaction





Job description- Customer Experience Analyst 

  • Regularly monitor and respond to customer reviews and inquiries across various platforms.
  • Collect and analyze customer data, including feedback, surveys, and behavioral patterns.
  • Utilize analytics tools to identify trends, areas of concern, and opportunities for improvement.
  • Generate reports and insights to share with relevant stakeholders.
  • Identify pain points in the customer journey and propose process improvements.
  • Collaborate with cross-functional teams to implement changes that enhance the overall customer experience.
  • Monitor the impact of process improvements and iterate as necessary.
  • Identify touchpoints where improvements can be made to enhance customer satisfaction and loyalty.
  • Stay informed about industry trends, customer preferences, and competitor activities.
  • Use market research to make recommendations for staying ahead in the competitive food industry.





Requirements- Customer Experience Analyst

  • Proven experience in a customer-focused role, preferably in the hospitality industry.
  • Strong analytical skills with the ability to interpret data and derive actionable insights.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer experience tools and technologies.
  • Detail-oriented with a passion for improving customer  satisfaction.

Method of Application

Send your CVs to  and use your desired role as the subject line. We look forward to hearing from you!

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