Customer Support Agent at Leatherback

Customer Support Agent



About Leatherback

We are Leatherback, and we provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world. Leatherback is a global digital cross-border payments service provider positioned to transform how treasury solutions are delivered to businesses and individuals in frontier countries.



Job Description- Customer Support Agent

  • Provide prompt and courteous customer support through various communication channels (phone, social media, email, and chat).
  • Address customer inquiries, resolve issues, and provide appropriate solutions in a professional and empathetic manner.
  • Escalate complex cases to higher tiers of support as needed.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with cross-functional teams to ensure seamless resolution of customer concerns.





Requirements- Customer Support Agent

  • Minimum educational requirement: HND holder or BSC holder
  • Previous experience in customer support or related fields is preferred.
  • Strong communication and interpersonal skills are essential.
  • Proficiency in using support tools and CRM software is an advantage

Method of Application

Interested and qualified? Go to Leatherback on to apply











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