Prime Hire Professional Services, is currently seeking a Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues in a professional and timely manner. Your excellent communication skills and ability to provide exceptional service will contribute to our company’s success and growth.
Responsibilities
- Serve as the first point of contact for customers via phone, email, or chat
- Respond promptly to customer inquiries and resolve any issues or complaints
- Maintain a high level of professionalism and empathy when interacting with customers
- Identify and assess customer needs and provide appropriate solutions or alternatives
- Keep accurate records of customer interactions and transactions
- Collaborate with cross-functional teams to resolve customer issues and escalate as necessary
- Continuously update knowledge of company products, services, and policies to provide accurate information to customers
Requirements
- Proven customer support experience or experience in a similar role
- Strong phone communication and active listening skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in using customer support software and tools
- Excellent problem-solving and decision-making skills
- Ability to work well in a team-oriented environment
- Attention to detail and ability to accurately enter information into customer databases
Benefits
- Work From Home
- Training & Development
- Performance Bonus
- Amazing Work CUlture