About Leatherback
We are Leatherback, and we provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world. Leatherback is a global digital cross-border payments service provider positioned to transform how treasury solutions are delivered to businesses and individuals in frontier countries.
Job Description- Customer Support Agent
- Provide prompt and courteous customer support through various communication channels (phone, social media, email, and chat).
- Address customer inquiries, resolve issues, and provide appropriate solutions in a professional and empathetic manner.
- Escalate complex cases to higher tiers of support as needed.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to ensure seamless resolution of customer concerns.
Requirements- Customer Support Agent
- Minimum educational requirement: HND holder or BSC holder
- Previous experience in customer support or related fields is preferred.
- Strong communication and interpersonal skills are essential.
- Proficiency in using support tools and CRM software is an advantage
Method of Application
Interested and qualified? Go to Leatherback on leatherback.bamboohr.com to apply
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