Customer Service Representatives at Skyscend Ng

About Skyscend

Skyscend Ng. is a team of entrepreneurs with professionals which specialize in Business Consulting, Human Resource, ICT Solutions, Insurance, Coporate Training and Real Estate Management We work in all major sectors of the economy and have consultants who have requisite sector experience. Since inception, our innovative solutions have earned us the trusted business partner and employer of choice for businesses looking to “differentiate at the front” and “standardise at the core”. Through highly experienced professionals with value-added advantage and cost-effective platforms, we meet clients business requirements professionally, while adhering to the highest quality standards.

RESPONSIBILITIES: Customer Service Representative

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.

REQUIREMENTS: Customer Service Representative

School degree certifications.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.