Customer Service Manager at Export Parts Store

Export Parts Store is a leading provider of automotive parts and accessories, specializing in the export market. With a commitment to quality and customer satisfaction, we are dedicated to providing top-notch service to our clients worldwide. Export Parts Store has been the cornerstone of the USA area riding community since 2004. Our team is dedicated to expanding the Harley-Davidson experience through local community involvement, fun events, and personal, friendly service.

Job Summary

We are currently seeking a dynamic and experienced Customer Service Manager to join our team and lead our Export Parts Store customer service department.
As the Customer Service Manager for our Export Parts Store, you will be responsible for overseeing and optimizing the customer service operations to ensure exceptional service delivery to our international clientele.
The ideal candidate will have a strong background in customer service management, a thorough understanding of export procedures, and the ability to lead a team to meet and exceed customer expectations.

Key Responsibilities

Team Leadership:

Lead and motivate a team of customer service representatives to deliver outstanding service.
Provide ongoing training and support to enhance the team’s skills and knowledge.
Foster a positive and collaborative work environment.

Customer Experience Enhancement:

Develop and implement strategies to enhance the overall customer experience for our international clients.
Monitor customer feedback and implement improvements based on insights gathered.

Export Procedures:

Possess a deep understanding of export regulations, shipping processes, and customs documentation.
Ensure the customer service team is well-versed in export procedures and can guide customers effectively.

Communication and Relationship Management:

Establish and maintain strong relationships with key clients and partners.
Communicate effectively with customers, addressing inquiries, resolving issues, and providing timely updates on orders.

Process Improvement:

Identify areas for process improvement within the customer service department.
Implement efficient workflows to streamline operations and enhance customer satisfaction.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) to measure the success of the customer service team.
Analyze data to identify trends and implement improvements accordingly.

Qualifications

Bachelor’s Degree in Business, Marketing, or a related field.
Proven experience in customer service management, preferably in an export-focused role.
Strong knowledge of international shipping regulations and customs procedures.
Excellent leadership and communication skills.
Analytical mindset with the ability to use data to drive decision-making.
Familiarity with automotive parts and accessories is a plus.

Application Closing Date
28th February, 2024.

How to Apply

Interested and qualified candidates should send their Resume and Cover Letter to: Simon.fossonggroup@exportpartsstore.com using “Customer Service Manager – Export Parts Store” as the subject of the mail.