Jewels Leading Lights Academy is a 21st-century school with 3 located in Abuja, we are Christ-centered and inclusive. We have been in a high expansion mode for the past 5 years and wish to include wonderful talents into our team. If you are passionate about education please reach us.
Mission
- Contribute to the sustenance of the School brand by providing high-quality customer care to all JLLA’s customers through assigned channels and designated processes.
Description
- Anticipate and identify customers’ needs and dissatisfaction for proactive customer engagement.
- Actively engage in cross-selling/up-selling to increase the present value of customers.
- Participate in and execute actions that affect the perception of customers in the overall school service.
- Resolve complex issues that have resulted in customer disconnection through negotiation while working within school policies and procedures.
- Liaise with the relevant teams on school activities and events for accurate feedback promptly.
- Build relationships with customers to overcome disagreements and increase retention.
- Identify gaps through Customer feedback and engage the relevant support team in ensuring closure and service improvement.
- Collect, organize, and analyze data to assist in the decision-making of the Consumer Operations Support department along with other operational departments of the business.
- Carry out Segmentation and analysis of nursery customer base to gain insights on potential implications on retention and acquisition.
- Convert at risk customers to promoters and ensure good patronage.
- Ensure growth in the net value of assigned customers across multiple segments
- Collaborate with external stakeholders about marketing and event awareness activities.
- Provide regular status and updates on all marketing programs/campaigns and present business cases,
Salary
N150,000 / month.
Application Closing Date
11th April, 2024.
How to Apply
Interested and qualified candidates should send their most recent CV as well as a Cover Letter to: bservice.jlla@gmail.com using the Job Title as the subject of the email.
RELATED JOBS
Customer Support Agent at Leatherback
Customer Engagement Officer at Esosa Food Systems and Innovations Ltd
Customer Support Associate at Duplo Fintech
Customer Service Team Lead at Old Mutual Limited
Customer Experience Officer at Alpha Mead Group
Customer Experience Analyst at 500Chow
Customer Support Representative for a Shopify app (REMOTE, Worldwide $10/hr)
Customer Success Manager at Lana Healthcare