About Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.
We are recruiting to fill the position of:
Job Title: Banquet Supervisor
Job ID: HOT0AQU7
Location: Maitama, Abuja
Schedule: Full Time
Job: Banquets
Brand: Hilton Hotels & Resorts
What will I be doing
As a Banquet Supervisor you are responsible for driving business profitability, and cost management and delivering an excellent Guest and Member experience. As a Banquet Supervisor you will also be required to assist the department. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction
- To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
- Ensure departmental service standards are strictly adhered to at all times
- Ensure proper handling of all operating equipment to minimize breakage or loss.
- To be friendly and polite in front of guests at all times.
- Assign and supervise duties to all direct reports.
- To assist in other Food & Beverage areas if and when required.
- Handle guest complaints/comments efficiently and promptly.
- Ensure outlet cleaning schedules are adhered to and identify additional requirements.
- To assist in the service of food & beverage when required.
- Study and learn menu terminology.
- Report for duty on time with clean attire.
- Follow the policies and procedures introduced by the Food & Beverage department
- Train, coach and mentor team members actively to ensure continuous skill improvement
- Perform periodic scheduled performance reviews with assigned team members
- Take disciplinary action when required in line with team member conditions of service
- Balances working hours in accordance with the needs of the outlet operations
- To carry out any other reasonable tasks requested by your Manager or HOD
What are we looking for
A Banquet Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Minimum of HND / BSc in related field
- Experience of managing large teams.
- Experience and knowledge of large functions.
- Good communication skills, great leadership and organizational skills
- Ability to drive cost-effectiveness and generate revenue
- Focus on details and customer care
- Ability to use computer applications such as Microsoft Office Word and Excel and PowerPoint.