Customer Success Manager (Remote) at TTC Mobile Limited

Customer Success Manager

TTC  Mobile commenced operation in 2003 as a TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training. We have over 10 years of corporate experience in training delivery.

Aside from our regular corporate training for companies, and retail training for fresh graduates, TTC Mobile has successfully deployed various grass-root-oriented training programs like FREE IT Training(2003), National Youth Development Program(2005), National ICT Summit(2007), National Telecom Scholarship (annually, since 2008). In 2010, we were selected as a training partner for the federal government’s Presidential Amnesty Program, whose implementation commenced in November 2010; We completed this training project in 2011.

Job Description of a Customer Success Manager

• We are looking for a dedicated and customer-focused individual to join our team as a Customer Success Manager.
• As a Customer Success Manager, you will be responsible for nurturing leads, facilitating sales calls, and ensuring a seamless transition from lead to customer.
• You will play a critical role in building strong relationships with potential customers and guiding them through the sales process to ultimately close deals.

Key Responsibilities of a Customer Success Manager

• Initiate and manage email follow-up sequences to nurture leads and provide them with valuable information about our products or services.
• Collaborate with the sales team to schedule and conduct sales calls with potential customers.
• Act as a primary point of contact for leads, addressing any questions or concerns they may have and providing personalized assistance throughout the sales process.
• Utilize persuasive techniques and product knowledge to overcome objections and convince prospects to make a purchase.
• Work closely with cross-functional teams to ensure a smooth transaction process for customers, whether they purchase directly through our website or via phone with the assistance of a sales representative.
• Provide ongoing support and assistance to customers post-sale to ensure their satisfaction and success with our products or services.
• Track and analyze sales metrics to identify trends and opportunities for improvement in the sales process.
• Collaborate with marketing and product teams to gather customer feedback and drive continuous improvement initiatives.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• 2 – 4 years of relevant work experience in customer service.
• Proven experience in sales, customer success, or related roles.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Detail-oriented with strong organizational skills.
• Experience with CRM software and sales automation tools.
• Customer-centric mindset with a passion for delivering exceptional service.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should send their CVs to: career@ttcmobileworld.com using the Job Title as the subject of the mail.