Customer Care Officer at MGE Realty

MGE Realty, a rapidly growing Real estate company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Care Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities- Customer Care Officer

Greet and welcome visitors in a professional and friendly manner, directing them appropriately and providing necessary information.
Handle incoming calls, emails, and inquiries promptly and courteously, addressing customer concerns and providing accurate information about products or services.
Manage the front desk area efficiently, maintaining cleanliness, organization, and a welcoming atmosphere.
Coordinate and manage appointments, meetings, and reservations, ensuring accurate schedules are communicated effectively.
Assist in administrative tasks such as data entry, filing, handling mail, and maintaining office supplies inventory.
Resolve customer complaints or issues calmly and effectively, escalating to the appropriate department if necessary, and ensuring timely resolution. Handle payment transactions, invoices, and billing inquiries accurately and securely.
Provide information about company services, promotions, or policies to clients and visitors clearly and concisely.
Maintain records and documentation related to customer interactions and inquiries for future reference and reporting purposes.
Collaborate with other departments to ensure smooth operations and assist in various tasks when required.

Requirements- Customer Care Officer

Interested candidates should possess a Bachelor’s Degree with 2-6 years experience.
Excellent interpersonal and communication skills with a customer-centric approach to handling inquiries and resolving issues professionally.
Solid knowledge of office procedures
Strong organizational skills to manage multiple tasks efficiently and maintain a well-organized front desk area.
Ability to handle challenging situations calmly and find effective solutions while maintaining a positive attitude.

Salary
N170,000 – N200,000 / Month.

Application Closing Date
30th April, 2024.