Technical Support Interns at MainOne Cable

Technical Support Interns

About MainOne Cable

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

MainOne Cable’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

Responsibilities:

The Technical Support Intern will be responsible for the following functions:

Configure, test and provision customers on the CRM platform.
Coordinate 3^rd party installation and support activities.
Assign new requests/opportunities captured from the MainOne website.
Run weekly reports on incidents – opportunities, and complaints.
Network management and monitoring.
Perform 1st-level fault troubleshooting tasks.
Liaise with OEM to resolve technical-related issues.
Liaise with vendor(s) for customer installations.
Escalate unresolved issues to the appropriate teams.
Critically analyze customer complaints and issues with a bid to provide lasting solutions.
Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

BSc/HND in a relevant study.
Excellent communication skills.
Multitasking skills.
CCNA will be an advantage.
Previous experience in a similar position is an added advantage.

Demands of the Job

Required to communicate constantly with customers to understand requests, and complaints and follow up until issues are resolved.
May be required to stay after office hours.
Job requires a lot of patience and exemplary communication skills.