About Kuda Bank
Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more. We raised the largest seed round ever seen in Africa and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos, and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognized as the leading ‘Neobank’ for Africans. To help us grow into a company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.
Roles & Responsibilities
As the 1st Line IT Support Engineer, you will be responsible for undertaking a varied range of system, networking and infrastructure activities with oversight from the Head of Technology Operations. The responsibilities include but are not limited to:
- Provide second level support for all application issues.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Collaborate with product and engineering teams to fix bugs.
- Manage team ticket queue and resolve in a timely manner.
- Perform other duties as may be assigned from time to time.
Requirements
- Proven work experience as a Technical Support Engineer or similar role.
- Minimum of 3 years experience supporting software applications.
- BSc degree in Information Technology, Computer Science or relevant field
- Experience in a support or other service-oriented customer facing role.
- In depth Knowledge of SQL databases