Technical Implementation and Support Staff (Remote) at Tropical Dreams

This is a remote position.

Technical Support Staff Job Description

As a Technical Implementation and Support Staff, you will play a pivotal role in the successful deployment and ongoing support of Cloud applications for our clients. This multifaceted position requires a deep understanding of technical solutions, hands-on implementation skills, and a commitment to delivering exceptional support experiences.

Technical Support Staff Responsibilities:

1. Collaborate with clients to understand their business processes and technical requirements.

2. Configure and customize Cloud applications to align with client-specific workflows.

3. Lead end-to-end implementation projects, ensuring successful deployment within specified timelines.

4. Provide ongoing technical support to clients, addressing inquiries and resolving issues promptly.

5. Troubleshoot and diagnose technical problems related to Cloud applications.

6. Collaborate with cross-functional teams to ensure timely resolution of client issues.

7. Conduct training sessions for clients to ensure effective and informed use of Cloud applications.

8. Develop training materials and documentation for clients’ reference.

9. Manage data migration processes, ensuring the secure and accurate transfer of client data to Cloud applications.

10. Implement data integrity checks and validation procedures.

11. Maintain comprehensive documentation of configurations, customizations, and workflows.

12. Provide clients with clear and concise documentation for their implemented solutions.

13. Knowledge of Zoho is an added advantage.

Requirements

Technical Support Staff Requirements:

1. Proven experience in implementing and supporting Cloud applications.
2. Strong technical background with expertise in Cloud based SAAS products.
3. Excellent problem-solving skills and attention to detail.
4. Effective communication skills, both written and verbal.
5. Ability to work collaboratively within a team and independently.