Kartel Energy, a leading solar energy company in Nigeria, is recruiting to fill the position below:
Job Title: Technical Customer Support
Location: Lagos
Employment Type: Full Time
Responsibilities
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (Engineers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their Solar systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Requirements
- Qualification: B.Eng
- 1 – 2 years experience.
Salary
N100,000 monthly
Application Closing Date
27th June, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careers@skyvillelimited.com using the Job Title as the subject of the mail.