About SamaCare
SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system.
Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail mail).
SamaCare has built a software platform to help practices streamline those administrative workflows and a two-sided business model that has scaled to hit medical offices serving nearly 2 million patients (and growing rapidly).
As a Venture Capital (VC)-funded company, we’re building a team to help us scale, so that every patient gets access to the right treatment at the right time.
Role Overview
- This role will focus on managing electronic paperwork sent to and from insurance companies, as well as curating insurance company documents for our internal database.
- This role will also involve speaking with insurance companies via telephone to get information regarding submitted requests.
- The Customer Operations Team also responds to questions submitted by our medical practice users via chat function or email correspondence.
- We pride ourselves on being friendly, approachable, and knowledgeable about the healthcare industry.
Customer Support Associate Responsibilities:
- Handle basic customer inquiries and issues via phone, email, or chat.
- Develop clear and concise communication skills and use positive language and tone in customer interactions.
- Conduct routine operational tasks with precision and attention to detail, such as data entry and document processing.
- Document and track customer interactions and resolutions.
- Adhere to established procedures and guidelines to maintain consistency and quality in work output.
- Participate actively in training programs aimed at enhancing knowledge and skills relevant to the role.
- Escalate more complex problems to higher-level associates.
- Stay updated on changes or updates to products and communicate effectively about product features and benefits.
- Communicate effectively with colleagues and supervisors, promptly addressing any issues or seeking guidance when needed.
Customer Support Associate Requirements:
- 1+ years in customer operations or a customer service environment.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to interact effectively with customers and colleagues.
- Basic computer proficiency, including familiarity with email, web browsers and Microsoft Office applications.
- A positive attitude, patience, and a willingness to learn and adapt in a fast-paced environment.
- Ability to remain calm and composed under pressure, especially when dealing with challenging customer situations.
- Attention to detail and accuracy in data entry and documentation.
- Ability to effectively prioritize workload.
- Experience in health insurance; billing or prior authorizations.
- Start up experience is a plus.
Please include a cover letter.
Job Type: Full-time/ HourlyPay: $19.00 – $21.00 per hour (depending on experience and geographic location)