Reliance Care Officer at Reliance Health

Reliance Care Officer

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

 

 

 

 

 

Key Responsibilities (Reliance Care Officer)

  • Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
  • Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
  • Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
  • Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
  • Convince inbound prospects to buy our health insurance products or use any of our services.

 

 

 

 

 

 

 

Requirements Skills Required (Reliance Care Officer)

  • HND / B.Sc degree
  • Must have completed NYSC
  • Basic proficiency in the use of Microsoft Office tools.
  • Willingness to work on a shift basis and weekends.
  • You have at least 1-year experience within a Customer Service or Customer Success role (added advantage if it is a bank) or ideally within the Healthcare industry (HMO)
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are highly goal-driven and work well in fast-paced environments
  • Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology, etc)

 

 

 

 

 

 

 

Benefits

  • Join a market leader within the Insurance space
  • Attractive Salary & benefits
  • Unlimited leave days
  • Fantastic work culture
  • Work and learn from some of the best in the industry
  • Great work-life balance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Method of Application

Interested and qualified candidates should:
Click here to apply online.

 

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