Our client is a startup committed to improving healthcare by providing on-demand access to medication through a fast and easy platform.
They are recruiting to fill the position below:
Job Title: Pharmacist (Customer Success Analyst)
Location: Ikoyi, Lagos
Employment Type: Full-time
Department: Operations Team
Role Overview
- The Customer Success Analyst will be a key member of the client account team, responsible for ensuring superior service delivery, satisfaction, and retention for assigned clients.
- This role will manage day-to-day client relationships, review performance metrics, and collaborate cross-functionally with internal stakeholders to anticipate and exceed client needs.
Responsibilities
- Act as a liaison between our client and healthcare practices to ensure positive engagement and performance with partners.
- Build strong internal relationships between partners and their clients.
- Manage day-to-day client relationships with a deep understanding of client benefit plans and product offerings.
- Interact with clients, consultants, and other providers daily for preventive consultation, analysis, and issue resolution.
- Accurately manage client benefit requests, including benefit changes, product upsells, new group implementations, terminations, and escalated issues.
- Assist in implementing new products for new client groups, ensuring quality and timeliness through internal coordination.
- Lead client-centric team meetings to review operational performance against client expectations.
- Present monthly or quarterly performance metrics to promote client satisfaction, retention, and upsell opportunities.
- Effectively use technology for fact-checking and documenting customer interactions.
Requirements
- Bachelor’s Degree in Pharmacy or a related field.
- 1 year of experience in healthcare, managed care, account management, or clinical outreach is preferred.
- 1 year of customer service experience in pharmacy or healthcare.
- Must live in Lagos, preferably on the island.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Skills
- Excellent presentation, interpersonal, and communication skills.
- Strong relationship-building, multitasking, and prioritization abilities.
- Strategic thinking, critical analysis, and problem-solving skills.
- Metrics-driven, with the ability to analyze data and communicate key insights to drive client behavior modifications.
Salary
N100,000 – N200,000 Monthly.
How to Apply
Interested and qualified candidates should send their Resume and Cover Letter to: recruitment@estradaintl.com using the Job Title as the subject of the mail.