Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
We are recruiting to fill the following positions below:
1.) Key Account Manager
Location: Lagos
2.) Sales Manager
Location: Lagos
3.) Territory Sales Executive (Consumer via Agent)
Location: Ogun
4.) Territory Sales Executive (Consumer via Agent)
Location: Abia
1.) Key Account Manager
About the Role
- The Account Manager will be responsible for bringing onboard high net worth sellers, merchants, and FMCG businesses on Doroki and driving activities to deliver on set targets.
- The main goal is to acquire new small and medium scale Merchants / Sellers / Businesses and manage relationships with existing ones.
- To be successful you will need to be comfortable spending significant time in the field with merchants and businesses and working with them to exceed set targets.
- You must be someone with a strong ability to influence and work collaboratively across teams.
Primary Responsibilities
- Achieve commercial targets – the account manager has the ownership of achieving the overall commercial targets set for the territory of coverage. The targets include but are not limited to active merchant recruitment, Merchant retention and Revenue.
- Proactively acquire new FMCG merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.
- Develop a solid and trusting relationship between major key FMCG clients and the company
- Regular virtual meetings with FMCG merchants or sales visits to demonstrate and present Doroki product offerings.
- Develop in-store visibility plans for Doroki in collaboration with FMCG merchants’ management; and follow up to achieve timely & effective implementation.
- Resolving key client issues and complaints
- Strategic planning to improve client results
- Negotiating contracts with the client and establishing a timeline of performance
- Expand relationships and bringing in new clients
- Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations
- Analyse & monitor FMCG merchant operations and channel trends to be able to make recommendations on business and service enhancements
- Work with support teams to ensure that FMCG businesses get adequate support and proper communication to drive satisfaction and usage
- Conduct regular spot checks on merchant activities and share feedback with the team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Analyse data using available tools/dashboard
- Understand, utilise, and support the service architecture created for the support of Key Doroki merchants
- Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
- Pilot new services initiatives for key Doroki merchants and provide feedback for enhancements
- Identifies service enhancements/service improvements, document them and discuss them with the line manager
- Conduct periodic surveys on merchants for service improvement
- Use trends to engage proactively, and support key merchant business by introducing new ways to optimize channels.
- Generates and reports daily/ weekly key merchant Performance to the line manager
- Work with the marketing team and line manager, to ensure proper branding support is delivered to key merchants on time
Key Competencies:
- Strong leadership
- Strong interpersonal/communication skills
- Takes initiative and ownership
- Company and Customer expertise
- Skilled negotiator
- Value-based selling
- Strong ability to motivate, influence and advice people
- Strong planning and organizational skills
- Attention to detail
- Ability to multi-task and manage competing priorities
- Good judgement and decision-making ability
- Excellent communication skills – verbal, non-verbal and written
- Strategic thinking skills
- Problem-solving skills
Qualifications, Knowledge and Skill Requirements
- Bachelor’s Degree from an accredited university or college
- Previous experience working in the FMCG or Service industry
- Must be able to work in a high-velocity, high-performance environment.
- Must be able to develop and communicate competitive landscape analysis
- Proficient in the use of sales CRM tools.
- At least 5 years relevant experience in B2B sales
- Strong analytical and problem-solving skills
- Provide outstanding customer service.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
2.) Sales Manager
Location: Yaba, Lagos
Employment Type: Full Time
Department: Doroki
Reports To: General Manager, Sales & Distribution
About Doroki
- Doroki is a collaborative commerce product developed to digitize Small and Medium Enterprises (SMEs’) business operations. SMEs’ business needs are growing quickly, and Doroki is well-positioned to meet these needs.
- Doroki provides a dynamic all-in-one point-of-sale solution to simplify and manage merchants’ Billing, Inventory, Payments, Credit sales, eStore, CRM and loyalty Program, and much more.
- The product is focused on increasing affordability and inclusivity for SMEs to digitize their business operations and make and accept digital payments through a mobile device in emerging markets like Nigeria.
About the Role
- Our sales team is the engine that drives the acquisition, growth, and expansion of the market reach of our business solutions.
- We’re seeking a qualified sales manager who can help keep this engine running with their own sales skills as well as the leadership of a team of driven Key account managers.
- The ideal sales manager must have deep experience with the entire sales process, excelling at lead generation, relationship building, and deal closing.
- We’re looking for a quick learner who has strong negotiating skills – someone with a successful track record who can inspire the same performance in others. The role demands a leader who has a sharp mind and the ability to coach, advise, motivate, or replace sales representatives while building and maintaining a high-performance team across the nation.
- To be successful in this role, you will need to be comfortable with creating processes and execution strategies, leading a high-performance sales team, and spending significant time in the field (leading from the front) meeting the merchants and working with them to exceed set targets.
- You must be someone with a strong ability to influence and work collaboratively across teams.
- The ideal candidate must have a demonstrated track record in sales team management, key merchant recruitment and management and should have produced meaningful sales revenues within a similar industry.
- The candidate must also have demonstrated skills in driving volumes, relationship building, monitoring, and evaluating results to implement strategies.
- The candidate must also have demonstrated an ability to motivate a team, provide leadership and mentorship, and understand how to grow sales employees.
- You will also need to be someone who cares about others, is relatable, trustworthy, takes initiative, is calm under pressure, and has great communication skills – verbal, non-verbal, and written.
Primary Responsibilities
- Create and execute a strategic sales plan that expands our merchant base and extends Doroki’s national reach.
- Achieve overall commercial targets set for the Doroki sales team; by managing and overseeing that the targets are in line with the objectives, numbers, and general goals
- Develop key growth sales strategies, tactics, and action plans for the team.
- Prospect, onboard, and meet with potential clients and grow long-lasting relationships that address their needs.
- Expand relationships with existing and new top merchants by connecting with key stakeholders and proposing insights that deepen trust and provide opportunities to grow
- Work closely with internal departments to co-create new operational advantages and solve challenges that may impact or affect merchants
- Communicate important company updates to the team and ensure that the information is understood.
- Plan and direct the day-to-day activities of the team towards the achievement of set targets and ensure the efficient utilization of resources
- Identify knowledge gaps within the team and develop plans for filling them.
- Mentor & Coach account managers on practical strategies and methods for closing sales and managing partners/key accounts
- Work with relevant internal teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage
- Use trends to engage proactively, and support merchant business by introducing new ways to optimize channel
- Engage the product team where required to provide user experience and required enhancement for product usage improvement
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Identifying emerging markets to find new sales opportunities.
- Tracking and analyzing sales statistics based on key quantitative metrics.
- Making data-informed decisions to drive performance and resource allocation.
Knowledge and Skill Requirements
- Bachelor’s Degree from an accredited university or college
- Must be able to work in a high-velocity, high performance environment.
- Must be able to develop and communicate competitive landscape analysis
- Proficient in the use of sales CRM tools.
- At least 7 years’ relevant experience in sales
- Strong analytical and problem-solving skills
- Provide outstanding customer service
Key Competencies:
- Strong leadership
- Strong interpersonal/communication skills
- Takes initiative and ownership
- Company and Customer expertise
- Skilled negotiator
- Value based selling
- Strong ability to motivate, influence and advice people
- Strong planning and organizational skills
- Attention to detail
- Ability to multi-task and manage competing priorities
- Good judgement and decision-making ability
- Excellent communication skills – verbal, non-verbal and written
- Strategic thinking skills
- Problem solving skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.
3. Territory Sales Executive (Consumer via Agent) – Ogun
About the Role
- The Territory Sales Executive (TSE) oversees assigned areas to deliver all commercial targets in their territory.
- The TSE is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
- The TSE manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.
Primary Responsibilites
Achievement of commercial targets set for the territory:
- A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.
Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory:
- Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
- Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
- Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
- Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.
Representing Paga in the assigned territory:
- Verify agent outlet before account is created.
- Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
- Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
- Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.
Knowledge and Skill Requirements
- Bachelor’s Degree from an accredited University or College
- 2 – 3 years relevant work experience.
- Must be proficient with Microsoft Excel and other Microsoft Office applications
- Must be able to understand and report issues appropriately
- Strong analytical and problem-solving skills
- Provide outstanding customer service.
Key Competencies:
- Strong leadership skills
- Strong interpersonal/communication skills
- Takes initiative and ownership
- Must be self-driven and excited about winning
- Detail oriented
- Flexible: willingness to test ideas quickly and take learnings
- Good interpersonal skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.
4. Territory Sales Executive (Consumer via Agent)
Location: Aba, Abia
Employment Type: Full Time
Department: Consumer via Agent
Reports To: Territory Sales Manager, Lagos
About the Role
- The Territory Sales Executive (TSE) oversees assigned areas to deliver all commercial targets in their territory.
- The TSE is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
- The TSE manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.
Primary Responsibilities
Achievement of commercial targets set for the territory:
- A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.
Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory:
- Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
- Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
- Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
- Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.
Representing Paga in the assigned territory:
- Verify agent outlet before account is created.
- Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
- Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
- Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.
Knowledge and Skill Requirements
- Bachelor’s Degree from an accredited University or College
- 2 – 3 years relevant work experience.
- Must be proficient with Microsoft Excel and other Microsoft Office applications
- Must be able to understand and report issues appropriately
- Strong analytical and problem-solving skills
- Provide outstanding customer service.
Key Competencies:
- Strong leadership skills
- Strong interpersonal/communication skills
- Takes initiative and ownership
- Must be self-driven and excited about winning
- Detail oriented
- Flexible: willingness to test ideas quickly and take learnings
- Good interpersonal skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.