Operations Manager at Bolt Nigeria

Operations Manager

Operations Manager

 

 

About Bolt

Bolt (formally Taxify) is one of the fastest-growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker, and more reliable.

 

 

 

Job Description

  • As Bolt continues to expand its ride-hailing business, we are in search of a dynamic Operations Manager.
  • This role is at the heart of our strategy, tasked with taking ownership of our business in designated cities.
  • The Operations Manager will be responsible for hiring, developing, and promoting talented individuals to foster a high-performing team.
  • Moreover, this individual will drive operational excellence, constantly challenging the status quo by introducing innovative and simplified approaches to enhance our services.

 

 

 

 

Responsibilities

  • Own, manage, and drive the expansion of the Bolt Ride Hailing business in assigned cities, with responsibility for its Profit and Loss (P&L)
  • Build and implement growth strategies for the business.
  • Generate insights through analysis, develop advanced analytical models, and establish reporting systems for both city and country-level operations.
  • Oversee programs and projects focused on business growth and process enhancements, aiming to deliver outstanding service to users and drivers.
  • Formulate and execute strategies to improve the value proposition for drivers and riders, increase the supply base, and enhance performance and retention.
  • Engage in Business Development to identify new revenue opportunities, forge partnerships, and negotiate and structure contracts, including collaborations with driver and vehicle fleets.
  • Act as Bolt’s representative in dealings with local authorities, under the direction of the Country Manager.
  • Represent the Country Team in collaboration with other departments to launch and implement initiatives that foster growth and efficiency.
  • Work independently and proactively with your team to guarantee an optimal experience for drivers and fleet partners, supporting them from acquisition to activation.
  • Lead and develop a team of Operations Specialists to ensure the successful implementation of all projects, programs, and activities.
  • Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency

 

 

 

Requirements

  • You have 5+ years of experience in an analytical, consulting, or managerial role.
  • You possess a data-driven analytical mindset and skills, with advanced knowledge in Excel as a requirement.
  • You have experience leading a team and a passion for developing people.
  • You have a proven track record in building and developing businesses.
  • You preferably have experience in P&L management.
  • You ideally have experience managing new product launches or market entry processes.
  • You are a hustler who does not give up after facing 20 obstacles a day.
  • You are not afraid of operational tasks, willing to roll up your sleeves and get things done, and understand that no task is beneath you.
  • You have excellent communication skills in English.
  • You must have outstanding negotiation and communication skills.

 

 

 

 

How to Apply

Interested and qualified candidates should Click on ‘apply now’ below.
Click here to download the Editable CV Template here

 

 

 

 

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