Officer, Contact Centre, Stanbic IBTC Pension Managers

Officer, Contact Centre




About Stanbic IBTC

Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria. We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms. We offer current, savings, and domiciliary accounts; personal loans, vehicle and asset finance; MasterCard debit cards, Visa credit cards; home loans; internet banking; small and medium scale enterprise (SME) loans and the award-winning *909# MobileMoney. We cater for both individuals and businesses through carefully designed retail and business banking products. We also offer self-service channels powered by sophisticated technology to bring convenient banking to customers. Our clients can also get custodial services through Stanbic Nominees Nigeria Limited, our custody arm and non-pension asset custodian, acting in a nominee capacity for clients’ transactions in securities and other investments. We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.

Job Description

  • The Contact Center Agent is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied.
  • The Contact Center Agent is responsible for interpreting and articulating (communicating) the Company’s policies, products, and services in conjunction with the Company’s executive management, and carrying out these functions on a day to day basis.
  • The Contact Center Agent acts as an interface between members of the public and the Company.
  • The Contact Center Agent is the platform through which information is received and passed from the public to the Company.


  • A minimum of Second Class Lower (or its equivalent) Degree in any Arts or Social Science related course.
  • Minimum of 5 credits (Mathematics and English inclusive) in WAEC, GCE and NECO.
  • Applicants should not be more than 28 years of age as at engagement.
  • Applicants must be fluent in two local language (Yoruba and Igbo preferably)
  • Language skills must be clearly stated on CV

Additional Information
Behavioral Competencies:

  • Upholding Standards
  • Resolving Confilcts


  • Excellent verbal and written communication skills
  • Query Reesolution
  • Effective use of Microsoft Office tools






How to Apply

Interested and qualified candidates should Click on ‘apply now’ below.
Click here to download the Editable CV Template here



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