Multiple Vacancies at Bedrock Residencies

Bedrock Residencies is a luxury restaurant with exquisite cuisine, elegant ambiance, and impeccable service. Nestled in the heart of Ikeja. Our restaurant offers a unique dining experience that delights the senses and leaves a lasting impression on our discerning guests.

We are recruiting to fill the following positions below:

1.  Customer Support Officer

Job Description

• Respond to customer inquiries via phone, email, and live chat in a courteous and efficient manner.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information to customers by utilizing company resources and knowledge base.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Document customer interactions, transactions, and feedback in the CRM system.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Continuously identify opportunities for process improvement and provide feedback to management.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Adhere to company policies and procedures while maintaining confidentiality of customer information

Requirements

• Proven experience in a similar role.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Strong problem solving and attention to detail.
• Ability to multitask.
• Flexibility to work evenings, weekends, and holidays.

2.  Graphics Designer

Job Description

• Develop and design engaging visual content for digital and print media, including but not limited to advertisements, brochures, flyers, banners, social media graphics, website elements, and email campaigns.
• Collaborate with the marketing team to conceptualize and execute creative strategies that align with the company’s branding and marketing objectives.
• Create high-quality, pixel-perfect designs that effectively communicate our brand message, values, and unique selling points to our target audience.
• Utilize industry-standard design software and tools (e.g., Adobe Creative Suite: Photoshop, Illustrator, InDesign) to produce visually stunning graphics and layouts.
• Maintain a keen understanding of design trends, techniques, and best practices to ensure our designs remain innovative, relevant, and competitive in the market.
• Provide constructive feedback and recommendations to improve the visual appeal and usability of our marketing materials and digital platforms.
• Assist with photo editing, retouching, and manipulation as needed to enhance the quality and impact of our visual content.
• Manage multiple projects simultaneously while adhering to project timelines and deadlines.
• Uphold brand consistency and integrity across all design assets, ensuring they reflect the company’s identity and values.

Requirements

• Candidates should possess HND / B.Sc Degrees with 2+ years relevant work experience.
• Proven work experience as a graphic designer, preferably in the hospitality or related industry.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other graphic design software.
• Strong portfolio showcasing a diverse range of design projects, including both digital and print materials.
• Excellent visual design skills, including layout, typography, color theory, and composition.
• Creative thinking and problem-solving abilities with a keen eye for detail and aesthetics.
• Strong communication and collaboration skills with the ability to effectively convey ideas and concepts to stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment

3.   Social Media Handler

Job Description

• Develop and implement comprehensive social media strategies to promote our brand, increase follower engagement, and drive conversions.
• Create and curate engaging content for our social media channels, including but not limited to Facebook, Instagram, Twitter, TikTok,
• Plan and schedule daily posts, stories, and updates across all social media platforms.
• Monitor and respond to comments, messages, and inquiries in a timely and professional manner, fostering positive interactions and building relationships with our online community.
• Monitor social media trends, topics, and conversations relevant to the hospitality industry, and leverage insights to inform content creation and engagement strategies.
• Collaborate with the marketing team to develop creative campaigns, contests, and promotions to increase brand visibility and user engagement.
• Use social media analytics tools to track and analyze key performance metrics, such as reach, engagement, and conversion rates, and use insights to optimize content and strategy.
• Stay up-to-date with social media platform updates, algorithm changes, and best practices to ensure our social media efforts remain effective and compliant.
• Monitor online reviews and feedback on review sites and social media platforms, and collaborate with the customer service team to address customer concerns and maintain a positive brand reputation.

Qualifications

• Candidates should possess OND / HND / B.Sc Degrees with 2+ years relevant work experience.
• Proven work experience as a social media handler or similar role, preferably in the hospitality industry.
• In-depth knowledge of social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and Pinterest, and familiarity with social media management tools.
• Strong writing and editing skills with the ability to create compelling and engaging content for social media platforms.
• Excellent communication and interpersonal skills with the ability to interact with customers and followers in a professional and friendly manner.
• Analytical mindset with the ability to interpret data, analyze performance metrics, and make data-driven decisions to optimize social media strategies.
• Creative thinking and problem-solving abilities with a passion for storytelling and visual communication.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Flexibility to work occasional evenings, weekends, or holidays as needed.

4.  Housekeeper / Office Assistant / Host

Job Description

• Ensure clean environment on daily basis.
• Deal with special request such as room service, ride bookings and wake up calls.
• Keep kitchen walls and work surfaces and equipment clean.
• Dispose wastes and rubbish correctly.
• Any other assigned responsibility by supervisor.
• Requirements & Skills
• Minimum of 1 year relevant experience in similar role.
• Good oral and written communication.
• Proximity to ikeja, lagos.

Requirements

• Minimum of OND preferably
• SSCE holder with good communication may be considered.

Application Closing Date
7th March, 2024.

How to Apply

Interested and qualified candidates should send their CV to: recruitment2238@gmail.com using the Job Title as the subject of the email.