About BIC Nigeria
We are Africa’s premier Agribusiness company solving problems in agriculture and ensuring food availability through efficient farming and food production methods, thereby raising agribusiness models.
Job Description
Inbound Logistics:
- Stay abreast of customs laws, regulations, and procedures to ensure compliance.
- Prepare and submit necessary documentation and coordinate with customs brokers for customs clearance.
- Collaborate with freight forwarders, shipping lines, and transportation providers to ensure timely delivery of goods.
- Monitor shipment schedules and address any delays or issues in transit.
- Work to minimize demurrage costs and import-related expenses while maintaining the quality and efficiency of import operations.
Customer Service Excellence:
- Develop a robust customer order tracking system leveraging company ERP (JDE), Microsoft Excel, Power BI, and other tracking software to provide visibility to customer orders from dispatch to delivery to the customer warehouse.
- Track and report customer order deliveries in real-time, improving delivery efficiency and OTIF, hence customer satisfaction of 3PL and owned deliveries.
- Track and report monthly customer missed cases and Order fill rate.
Reporting and Performance Analysis:
- Collect & analyze data on supply chain operations to improve efficiency.
- Measure supply chain performance and report to management.
- Participates in 3PL performance KPI reviews, tracking, and reporting.
- Prepares and sends 3PL partners monthly performance dashboards for driving improvement.
- In charge of the Customer Excellence department’s monthly KPI scorecard, ensuring KPIs’ are updated on scorecards and monthly performance decks are updated and published as when due.
Key Performance Indicators / Key Figures
- 3PL monthly KPI scorecard updated by WD4 of the new month.
- Customer Excellence monthly performance deck updated by WD5 of the new month.
- Demurrage cost and clearing days.
- OTD > 95%
- Vendor POT >98% compliance with the contract
Candidate Profile: Qualifications/Technical Skills
- Diploma in supply chain management, logistics, business management or related fields
- 2 or more years experience in a supply management role or related position
- Proven knowledge of Nigeria’s Import documentation process.
- Good analytical skills
- Team player; able to relate to customers, suppliers colleagues, and team members.
- Customer-oriented.
- Understanding of MS package functionalities.
- Intermediate to advanced Excel knowledge.
- Interpersonal skills and ability to build and improve trusting relationships.
- Attention to detail.
Method of Application
Interested and qualified? Go to click on this link to apply.