About Chowdeck
1. Social Media Intern
This internship is only open to recent graduates with less than one year of experience in marketing or any related field.
As a Social Media intern, you will be part of a full-time team responsible for managing our online presence across various social media platforms.
We’re looking for gen-Zers who are great communicators, have a bank of ideas, and spend at least a few hours every day on social media platforms, keeping up with trends and growing audiences.
You’ll work side by side with a tight-knit team of creative and kind problem solvers who will value you, allow you to meet high expectations, and actively create a supportive, nurturing space to accelerate your career.
Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business. You’ll be bussing it down with the Marketing and Design team on content plans, strategies, visuals, and aesthetics.
We’ll trust you to:
- Assist in developing and implementing social media strategies while maintaining consistency in brand personality and overall outlook.
- Increase online presence and engagement.
- Monitor social media channels for customer inquiries, comments, mentions, and messages, and resolve issues promptly and professionally, providing accurate information and assistance.
- Curate compelling and relevant content for social media channels, including but not limited to product promotions, announcements, and community highlights.
- Schedule and publish posts using social media management tools.
- Collaborate with the Marketing team to brainstorm new ideas and initiatives for marketing campaigns.
- Collaborate closely with the support team to effectively resolve social media customer issues, ensuring timely and satisfactory solutions are provided to close DMs and enhance customer satisfaction.
- Work with cross-functional teams to deeply understand and improve Chowdeck’s product.
- Stay on top of industry trends and best practices in social media marketing.
- Represent Chowdeck at self-hosted and external events
APPLY HERE
Click here to download the Editable CV Template here
2. Junior Customer Support Representative
Job Summary
As a Customer Support Representative, you will be part of a full-time team that helps resolve customer and rider issues over multiple channels. You will be responsible for providing exceptional customer service and resolving inquiries and issues related to Chowdeck deliveries.
You will act as the main point of contact for our customers, ensuring their experience with our app is positive and seamless.
This position will require the successful candidate to work extra hours including evenings, weekends, and holidays to ensure the completion of critical company goals. The ability to adapt to changing schedules and work under tight deadlines is essential.
Key Responsibilities:
- Help Chowdeck customers and riders resolve issues via chat, mobile calls, email, and social media, providing accurate information and appropriate solutions while maintaining a friendly and helpful demeanor.
- Manage customer orders, including order modifications, cancellations, and refunds. Coordinate with relevant teams to ensure timely and accurate resolution of customer requests and ensure adherence to company policies and procedures.
- Stay up to date with the app’s features, policies, and processes to provide accurate information to customers.
- Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.
- Maintain high-quality standards in customer interactions, ensuring accurate and thorough communication. Follow established guidelines and protocols to deliver consistent and exceptional customer service.
- Provide internal updates on insights from engagements with customers and merchants on improving Chowdeck’s overall services
- Escalate order issues and liaise with payment processing partners, restaurants, and/or riders to resolve issues.
- Support the Restaurant Operations team to meet the needs of our restaurant partners.
You’ll thrive in this role if you:
- are honest.
- are a very fast learner.
- are an excellent writer and fluent in English, able to break down complex ideas into comprehensible bits.
- are very intuitive and willing to gain knowledge from new experiences.
- love to solve complex issues when the answers are not readily available.
- are motivated by the opportunity to improve the lives of our customers and provide a seamless food delivery experience
- are extremely patient and calm under pressure
- can communicate clearly and empathetically both written and verbally
- have a deep and unrelenting focus on customer satisfaction and experience
- are flexible to work in shifts, including evenings, weekends, and holidays.
APPLY HERE
Click here to download the Editable CV Template here
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3. Technical Product Specialist
About the Technical Product Specialist Role
As a Technical Product Specialist at Chowdeck, you will play a critical role in ensuring the smooth operation of our technology infrastructure, providing technical assistance to our internal teams and external partners, and contributing to the overall success of our platform.
You will assist with deep integrations with our external vendor partners; you will also be responsible for diagnosing and resolving technical issues and delivering exceptional support to both technical and non-technical stakeholders.
We’re looking for articulate people who are curious, and empathetic and are looking to continue to grow their careers at a fast-growing tech startup that cares deeply about personal and professional development.
You’ll work side by side with a tight-knit team of creative problem solvers who’ll value you, allow you to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
We’ll trust you to:
- Serve as the first point of contact for external partners and customers seeking technical assistance, delivering prompt and effective solutions via phone, email, or chat.
- Triage and resolve technical issues related to our platform, including but not limited to application errors and API integrations.
- Document and maintain knowledge base articles, FAQs, and troubleshooting guides to empower users to resolve common issues independently.
- Collaborate with cross-functional teams to escalate complex issues and coordinate resolution efforts, ensuring timely and efficient problem resolution.
- Participate in testing and quality assurance activities to identify and address potential software bugs and performance bottlenecks.
- Proactively identify opportunities to improve system reliability, performance, and usability, and collaborate with the development team to implement enhancements.
- Stay up-to-date with emerging technologies and industry best practices to continuously improve technical support processes and procedures.
You’ll thrive as a Technical Product Specialist if you:
- Proven experience in a technical support role, preferably in a fast-paced environment.
- Have a deep and unrelenting focus on customer satisfaction and experience
- Familiarity with software development methodologies and programming languages such as JavaScript, Python, or Java.
- Can think through product requirements to come up with ways of quickly solving problems without compromising quality
- Strong troubleshooting skills and the ability to analyze and resolve complex technical issues effectively.
- Can write code that meets global standards for style, maintainability, testability and best practices
- Excellent communication and interpersonal skills, with the ability to convey technical concepts clearly to both technical and non-technical audiences.
- Ability to work independently and collaboratively in a dynamic team environment.
APPLY HERE
Click here to download the Editable CV Template here
4. Senior Backend Engineer
About the Senior Backend Engineer Role
We’re looking for experienced Backend Engineers at Chowdeck who’ll be responsible for building the API infrastructure that powers our food delivery service on multiple fronts – the customer app where people order food, our Vendor Hub used by restaurant owners, and the Rider app used by delivery drivers. Our tech stack consists of NodeJS, MySQL, Redis, AWS, Google Cloud, and other technologies.
We’re looking for articulate people who are curious, empathetic, and kind and are looking to continue to grow their careers at a fast-growing tech startup that cares deeply about personal and professional development.
You’ll work side by side with a tight-knit team of creative problem solvers who’ll value you, allow you to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
We’ll trust you to:
- Design, build and maintain features and improvements on our APIs, services, and systems.
- Solve technical problems of different scopes and complexity, including performance improvements
- Debug and fix production issues across services
- Collaborate with Product Management and other stakeholders (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment
- Work with engineers across the company to build and maintain new features at a large scale.
- Recognize impediments to our efficiency as a team (“technical debt”), propose and implement solutions, including implementing better standards, tooling, and processes
You’ll thrive as a Senior Backend Engineer if you:
- Significant professional experience building large, highly available systems and experience as a team or technical lead is a plus.
- Have fundamental knowledge of Node, JavaScript, and MySQL
- Can write code that meets our standards for style, maintainability, testability and best practices for a high-scale web environment.
- Can think through product requirements to come up with ways of quickly solving problems without compromising quality
- Care deeply about speed, performance, and quality application design
- Can communicate what you’re working on to both technical and non-technical stakeholders
- Have a deep and unrelenting focus on customer satisfaction and experience