IT Support Officer at FairMoney

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch this informative video.

Responsibilities

The day-to-day responsibilities for this role include but are not limited to the below:

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner;
• Providing day-to-day support for end-user requests related to hardware, software, and other systems.
• Providing support for Executive Staff, and having flexible hours to accommodate executive staff as needed.
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.

Key Responsibilities Include:

1. User Support

1. Assist in performing hardware (switches, Routers, printers, laptops, Screens, etc)
2. Software (Microsoft Office, Xcally, Anydesk, Slack, etc) installation procedures
3. Perform software configuration on stand-alone computers and laptops
4. Provide support in diagnosing hardware and software issues and troubleshooting activities
5. Lay cables and wires for networks and ensure that they are in good working order

2. Training and Documentation

1. Provide support in setting up end-user training activities
2. Provide users with ongoing assistance in their information technology problems
3. Handle IT-related documentation and make sure that all IT supplies are available
4. Assist in hardware and software inventory management
5. Document all processes in reference manuals for training and guidance

3. Maintenance

1. Troubleshoot equipment such as printers scanners and other peripherals
2. Take 1st level user support requests and take measures to fulfill requests
   1. Connectivity checks/ Physical checks
   2. Basic system Configuration settings
3. Handle periodic maintenance of hardware and software further

• Bachelor’s degree or equivalent in Computer Science, Information Technology, or Management Information Systems.

• Ability to work a flexible schedule, which may include after hours and weekend support.
• Strong verbal and written communication.
• Excellent analytical and problem-solving skills & customer service skills.
• Ability to work well in teams.
• Strong work ethic and attention to detail.

• Private Health Insurance
• Pension Plan
• Training & Development
• Hybrid work
• Paid Time Off

Recruitment Process

• A screening interview with a Recruiter: 30 minutes.
• Technical interview with the Hiring Manager for 45-60 minutes.