About Mantrac
Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.
Job Title: Internal Sales Representative
Location: Oregun, Lagos
Employment Type: Full-time
Job Summary
- Develop and rebuild relationship (Customer Relationship Management – CRM) with designated and targeted customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.
Responsibilities
- Contact customers to present multibrand parts and services and answer all technical and commercial inquiries
- Inform customers by phone about new product offerings
- Participate in quotations preparation, terms of payment for his/her supervisor or manager’s review and approval
- Become proficient in understanding the various multibrand offering
- Present relevant technical publications as appropriate, to customers and explain benefits / advantages of the multibrand products, with comparison to OEM and OE products
- Provide weekly pre-call plan and report his daily activities and refers any difficulties/challenges to supervisor for action
- Follow up on opportunities and quotes to maximise sales and results
- Work with all internal parties concerned with multibrand to identify and product customer focused solutions
- Assist with the solution and resolution of customer complaints raised
- Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system (Salesforce)
- Ensure there are no overdue debt on customers’ parts and service account.
- Keep good control of customer list and keep updating customer profiles and population in Salesforce or any existing dealer marketing information system
- Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager
- Perform any other related duties as required by product support sales management
Requirements
- B.Sc Engineering or equivalent.
- At least 2 years experience in the industry (sales, marketing & technical experience).
- Good written and spoken English. Interpersonal and communication skills.
- Leadership skills and ability to take initiative.
- Good analytical and computer skills.
- Having good selling skills is an advantage.
Contacts:
- Staff and Management of Mantrac, Delta & Jaytrac
- External Customers
Environment:
- Financial Impact:
- See annual work plan.
- Hazards:
- Risk of accidents due to extensive travelling by road and exposure to customer site / workshop conditions.
Application Closing Date
15th September, 2024.
Method of Application
Interested and qualified candidates should send their CVs to: recruitment@mantracnigeria.com using “Internal Sales Representative” as the subject of the mail.