IBEDC is Hiring for Call Center Officer

Job Description of a Call Center Officer

This job role manages the day to day running of the call center to ensure customer complaints and enquires are optimally resolved thereby contributing to overall business objectives and compliance with regulatory requirements.

Job Requirements of a Call Center Officer

• A Bachelor’s Degree in any field.
• A professional certificate in relevant field.
• At least 0-3 years cognate experience in customer services or marketing of products and call centre.

Job Responsibility

• Responds to customer inquiries, requests, complaints and provides up to date information on IBEDC service/products via Call Center lines.
• Liaises with relevant departments to ensure early resolution of customer enquiries and complaints.
• Ensures a standard welcome greeting and a farewell greeting.
• Ensure positive feedback from customers based on call center interactions.
• Escalate customer complaints and requests where required.
• Log all calls on CRM for easy call tracking.
• Manage and update customer information on CRM databases.
• Prepares periodic and ad-hoc reports to relevant stakeholders.
• Carry out other sundry assignments that may be assigned by the Team Lead Call Center.

Apply Here

The application form uses your saved account details. Please ensure you have verified your phone number and email address before applying for a job.

https://career.ibedc.com/user/complete-profile

Kindly choose application mode

You can proceed to apply with either your job profile details or continue with your CV

RELATED JOBS

Customer Experience Lead 

Loan Officer at Hyundai Heavy Industries