Key Responsibilities:
- Maintain high levels of customer satisfaction by responding to customer requests in a timely and professional manner
- Promptly address all end−user request tickets via email, phone, chat, and other available channels
- Immediately escalate end−user requests requiring intervention to the appropriate stakeholders and ensure a resolution is reached and communicated to the customer
- Adhere to Customer Service processes and procedures as developed by the GROUP and COMPANY office
- Proactively provide information to users on the progress of outstanding issues and support calls
- Record details of end−user inquiries, complaints, and comments and support in preparation of any submissions required by regulatory authorities
- Contribute to FAQ/Support Desk article creation, as needed
- Any other related activities, tasks, or duties as assigned by management
Qualifications and Experience:
- A good knowledge of the operations and requirements of e-commerce industry.
- A B.Sc degree or equivalent qualification is necessary. Professional certification in Customer Support or ITIL and other relevant areas will be an added advantage.
- Must be IT savvy and willing to explore beyond the borders of job assignment.
- Goal getter
- Excellent written and oral communication skills, interpersonal relationship and exhibits calmness when relating to people.
- Excellent organisational skills are essential as well as performance monitoring will be a requirement.
- Must be able to use and operate Microsoft Office and associated programs to manager his/her work.
How to Apply
Apply now to become our Customer Support Officer by sending your CV to worksvacancies@gmail.com on or before 23rd August 2024