Job Brief
We are seeking a highly organized and personable Customer Service Officer to be the face of our client’s company. The successful candidate will manage front desk operations, interact with customers, handle inquiries, and ensure a positive experience for all visitors. You will also manage our customer database and provide administrative support to ensure the smooth functioning of our office.
What You Will Be Doing
- Serve as the first point of contact for visitors, providing friendly and professional service.
- Receive and greet visitors, direct them to the appropriate staff, and announce their arrival.
- Answer phones, transfer calls, schedule appointments, and manage the flow of traffic in the office.
- Oversee security procedures by monitoring the logbook and controlling access via the reception desk.
- Engage with customers to understand their needs and provide product/service information.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep customers informed about new products and services, aiming to increase sales.
- Follow up with clients to ensure their needs are met and their expectations are exceeded.
- Manage customer and other relevant databases, ensuring accuracy and timely updates.
- Handle incoming and outgoing mail and packages, ensuring they are distributed or dispatched promptly.
- Assist with filing, data entry, photocopying, transcribing, and other clerical duties as needed.
- Order and maintain office supplies, keeping inventory and ensuring that the reception area is tidy and well-stocked.
- Update calendars, schedule meetings, arrange travel, and prepare vouchers as needed.
- Engage with customers to understand their needs and provide product/service information.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep customers informed about new products and services, aiming to increase sales.
- Follow up with clients to ensure their needs are met and their expectations are exceeded.
- Manage customer and other relevant databases, ensuring accuracy and timely updates.
- Handle incoming and outgoing mail and packages, ensuring they are distributed or dispatched promptly.
- Assist with filing, data entry, photocopying, transcribing, and other clerical duties as needed.
- Order and maintain office supplies, keeping inventory and ensuring that the reception area is tidy and well-stocked.
- Update calendars, schedule meetings, arrange travel, and prepare vouchers as needed.
- Keep records of customer interactions, transactions, comments, and complaints.
- Provide feedback to relevant departments to help improve sales, marketing, and business processes.
- Follow established communication procedures, guidelines, and policies to ensure consistent service.
The Ideal Candidate
- Minimum of a Bachelor’s degree in any relevant field (No HNDs)
- Minimum Second Class Upper Degree
- Proven experience in a similar customer service or administrative role
- Minimum of 5 years post-NYSC experience
- Patience and the ability to stay calm in intense environments
- Adaptability and flexibility in dealing with different customer needs
- Attention to detail in managing multiple tasks
- Strong oral and written communication skills
- Excellent planning and personal organization skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and other productivity tools
How to Apply
Interested and qualified candidates should Click on ‘apply now’ below.