Hiring: Customer Service Officer (Remote)

Customer Service Officer

We are recruiting to fill the position below:

Job Role: Customer Service Officer
Work mode: Remote

Employment Type: Full Time

Responsibilities:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Responsibilities:

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Good communication skills
• Familiarity with CRM systems and practices
• Must be tech savvy.

How to Apply