Head of Supply Chain at Twining

Head of Supply Chain



About Twinings

Twinings has become one of the world’s most loved tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We are passionate about tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.
More than 300 years later, the passion for tea is still here – and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most exciting new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.



Join our dynamic team

How would you like to be part of exciting innovation pipelines, working with incredible international teams all dedicated to the evolution of a proud 300-year-old brand?

TwiningsOvo, International Markets (IM), operate across 100 exciting global markets, coming together to create the next generation of exquisite tea ranges.  Our teams operate in highly entrepreneurial commercial environments, suited to those who love business challenges and want to have a significant impact.

Here in IM, you’ll develop cross-cultural leadership skills quickly, leading projects across diverse, inclusive, and multi-cultural teams.  If you’re a team player, dedicated to your craft, you’ll be sure to grow personally and professionally, taking advantage of the incredible career opportunities across our global TwiningsOvo network

Job Summary of Head of Supply Chain

The Head of Supply Chain will directs all the activities of demand & production planning and control. They will also be responsible for material/logistics flow management including material procurement orders; warehousing and distributing of raw materials, goods-in-process, and finished goods.

Key Responsibilities of Head of Supply Chain

  • Manage the supply/demand to align with company’s objectives.
  • Develops and monitors the implementation of all policies and practices with regard to demand & production planning and control.
  • Reviews material controlling reports, communicates with production and Sales and Procurement , and makes recommendations to Site General Management on the improvement of material stocking.
  • Responsible for overall aspects of import/export activities including customer service, billing, cargo tracking, customs clearance, inland transportation, and overseas communication.
  • Develops and maintains both domestic and overseas customer relationship;
  • Maintains relationship with the customs officials.
  • Responsible for warehousing and distributing of raw materials, goods-in-process and finished goods while controlling and scheduling the material flow.
  • Manages and controls logistics/distribution budget.
  • Eliminates the inefficiencies and integrates the activities in the logistics and distribution systems.
  • Monitor supplier performance to assess ability to meet quality and delivery requirements.
  • Design or implement plant warehousing strategies for production materials and finished products.
  • Analyse inventories to determine how to increase inventory turns, reduce waste.
  • Review performance of contractual agreements if necessary with respective function staff like NPD, QA, LOG, Procurement and Finance
  • Role models HSE excellence
  • HSE KPI tracking & compliance – zero tolerance
  • Manages and trains a high performing supply chain team.
  • Thrive plan & clear objectives for every team member
  • Drives cross-skilling and development plans for every team member
  • Great team engagement & place to work

Skills, Knowledge and Expertise of Head of Supply Chain

  • Minimum of 10 years experience in Supply Chain, and at least 3 years managerial experience
  • A recognized College or Bachelor degree in Business Administration, International trade, or equivalent combination education.
  • Familiar with Food Manufacturing, Production & Material Planning, Import & Export, Warehouse management and Sales Distribution process.
  • Be able to establish clear forward – looking directions and priorities and delivers.
  • As a team player, communicate in open, complete, timely and consistent manner.
  • Demonstrate capability of working cross-functionally and cross-nationality.
  • Controls implementation of agreed-upon actions
  • Proficient in speaking, writing English and ability to communicate with people at all levels.
  • Strong communication & interpersonal skilling to work with Ovo Africa Supply department heads & associates, as well as related government officials
  • Strong business acumen
  • Data driven, rigorous
  • Self- motivated and good team player


  • Yearly bonus based on personal contribution and financial performance
  • Long Service Retention plan
  • Annual Fuel allowance
  • Birthday Leave (take your birthday off on us each year!)
  • Gym and Spa Membership
  • Subsidized lunch
  • Option to buy Ovaltine at a discounted price every month
  • Vehicle Insurance option
  • Local Employee Assistance Programme
  • Health & Medical Insurance
  • Additional holiday entitlement when you reach 3 years service, and on-going after that
  • Monthly team recognition awards
  • Regular team events for collaboration and personal growth
  • Family Christmas Event
  • Professional Association Membership when relevant to role

How we feel about Diversity, Equity & Inclusion

TwiningsOvo is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We seek to create a diverse, equitable & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, colour, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age or any other status protected by law and are committed to going above and beyond in fostering diversity across our workplace.
Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity.
Please inform our Recruitment or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.




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