Who are we?
gomoney is rebuilding banking from the ground up, rethinking and simplifying money. We are creating a future where customers are in control, aware, and informed through open, transparent, and integrated banking. We are the bank you deserve.
We are a tech solution born out of vision and innovation from Sterling Bank. While we’re backed by one of the major players in the banking industry, we are creating our own path and shaping our own future. Now is the perfect time to join us if you are interested in creating, building, and problem solving from the start.
Who are we looking for?
We’re building a team who will help develop the organization and shape how we want to work. Join us if you are…
- A progressive thinker who is passionate about making BIG things happen and ready to take on broad responsibilities in a start-up environment.
- An empathetic and empowering leader who values diversity of thought and is always thinking about how both customer and employee interactions can be improved.
We have big dreams. There are many interesting challenges ahead, and we’re happy for people to build new skills, specialize or evolve their role.
About this Role
What will you be doing as a Head of Operations?
You will be responsible for overseeing prompt resolution of customers dispute complaints, effective reconciliation of all transactions and settlements, whilst ensuring there is utmost efficiency in our back-office operations. The goal is to drive an overall positive customer experience.
How Will You Create Impact?
As a Head of Operations at Gomoney, you will build a banking operations framework by implementing a customized version of E-banking operations that exists within traditional banks today. You will be responsible for building, managing and leading the back-office payments operations team, so they can achieve professional and personal goals.
Ideal candidates must be able to demonstrate knowledge of all aspects of banking operations, particularly back-office operations, payment systems operation, etc. Passionate about customer experiences and they must be an excellent communicator in both written and spoken English.
Your other responsibilities will include.
- Manage risk assessment of customer transactions
- Ensure prompt investigation and resolution of disputes and process failures
- Own the customer experience and lead customer-centric initiatives
- Drive Customer experience optimization efforts by ensuring operational efficiency
- Regularly assess existing operational processes to identify inefficiencies and streamline workflows to enhance efficiency
- Collaborate actively with relevant teams to ensure fast and seamless turnaround on customer disputes
- Liaise with external stakeholders to ensure prompt transaction reconciliation, settlement and dispute resolution
- Collaborate across multiple departments to review bank-wide policies and decisions that have a direct impact on back-office operations.
- Periodically conduct a benchmarking of key performance metrics for back-office operations to articulate improvement areas and drive efficiency within the department
- Process payments and transaction reversals
- Oversee the implementation and maintenance of banking systems and technology solutions to support operations, such as core banking systems, payment platforms, and fraud detection tools.
- Keep abreast of industry trends, best practices, and regulatory changes to continually improve banking operations processes and procedures.
How Will We Help You Grow?
In a job at gomoney, you will learn how to best understand clients’ needs, collaborate with a wide variety of technical and non-technical professionals. We ensure you grow through interesting and challenging work, have an active voice in your career development and are a part of a culture that supports your growth by actively creating opportunities to expand your skills.
This might be for you if you…
- Experience building, managing and leading the back-office payments operations team, and also implementing a customized version of E-banking operations.
- Have strategic thinking skills
- Have the ability to manage and drive change
- Have the ability to effectively manage stakeholders
- Have excellent written and oral communication skills
- Have advanced knowledge of excel and data analytics
Nice to have
- Led and scaled successful teams to achieve their goals and have an empathetic leadership style
- Experience in payments or transaction operations
- Proven ability to track, measure, and optimize multi-disciplined operations team
- Significant senior management experience, ideally in a customer-centric role etc.
What’s on Offer?
- Culture: We’re a People first company, we believe in a culture of inclusiveness to embrace diversity of thought; kindness and candidness; Learning and openness to do things differently.
- Flexibility: We believe that you should drive how and where you work and empower you with flexibility and autonomy. We’re fully remote right now, allowing you to live and work the way you need, giving you time back from long commutes! We continue to explore how new ways of working can enhance the work environment.
- Growth: We have big dreams, and we ensure you grow through interesting and challenging work, have an active voice in your career development and are a part of a culture that supports your growth by actively creating opportunities to expand your skills.
- Competitive Compensation: We offer competitive compensation and benefits such as: Leave allowance, Gym membership, Monthly internet allowance,13th month, Pension and Health insurance.
We understand that everyone’s situation is different, that you may be able to dedicate more or less time to this process or have other restrictions. If any of our process is challenging for you and you’d like us to offer an alternative, please let us know. We’re committed to finding the right people, and don’t want anyone to be excluded because of circumstances.