A leading Primary Mortgage Bank in Nigeria is desirous to hire a visionary, tech-inclined, and innovative personnel to head its Agent Banking operations. Such personnel is expected to possess a background in handling Operations and Leading Diverse business units and teams towards getting targets, and revenue-focused results; The role is a Senior Management level and the potential candidate is expected to be able to grow a brand from inception to deployment and ultimately to becoming the leading competition with less / zero need for supervision; Provide management, leadership and vision to ensure the organization meets its short-term and long-term objectives. Create enduring policies and a company culture that strengthens operational efficiency and generates revenue.

Responsibilities:

Leading Digital Transformation:

• Initiate and drive customer success by enhancing the Brand value
• Responsible for spearheading innovation in the company
• Focused on technology and drive the way the business operates on a day to day basis.

Build operational Strategy:

• Coordinate other departments like IT, sales, marketing, human resources and business development
• Responsible for some other team heads as well, such as Head of Sales, Head of Finance, HR, and Customer success
• Manage the reporting and accountability structures, processes, set deadlines, track timelines, and manage the frameworks
• Oversee the daily business & administrative operations and improving operating procedures for optimal efficiency
• Enhance the efficiency of internal and external operational processes
• Work with the sales and growth teams to drive Company revenue and achieve weekly, monthly, quarterly and yearly budgets
• Establish policies that improve and promote the Company’s vision and culture
• Evaluate Company performance and recommend strategies to improve results
• Collaborate with Management and other stakeholders to raise capital and carry out other business-expanding strategies.

Requirements

• MSc/MBA in Business Administration or relevant field would be an added advantage.
• 10-12 years with a minimum of 8 years in the leadership position particularly on the role in question
• Proven experience as Chief Operating Officer/Head of operations of a Tech company, or relevant role
• Understanding of business functions such as HR, Finance, marketing, etc
• Excellent knowledge of Agency Banking Solutions, Fintech Space, lending Enterprise solutions
• Demonstrable competency in strategic planning and business development
• Proven track record in developing and implementing operations system, policies, processes and procedures
• Strong project management skills
• Strong financial management and budgeting skills
• Internal client management skills
• In depth understanding of process improvement and optimization disciplines, tools, and techniques
• Strong ability to balance between long- and short-term objectives
• Demonstrable strong Intra-preneurial skills
• Proven track record in change management
• Demonstrable team building and line management skills
• Excellent verbal, written, interpersonal communication, and influencing skills
• Demonstrable competency in strategic planning and business development
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT / Business infrastructure and MS Office
• Excellent organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Apt in decision-making and problem-solving

Benefits