Guest Service Agent at the Bible Society of Nigeria

Guest Service Agent

 

 

 

 

About Bible Society of Nigeria

The Bible Society of Nigeria was founded on 8th February 1966 through the pioneering efforts of the late Dr. Francis Ezeogo Akanu Ibiam, the first indigenous Governor of the defunct Eastern Region. Earlier in February 1965 Dr. Ibiam had initiated a consultation with representatives of most of the Churches [Church organizations] in Nigeria on the need to form a national Bible Society in Nigeria. It was the unanimous decision of that meeting that The Bible Society of Nigeria be formed which consequently led to its formation and inauguration on February 8, 1966. Before 1966, The Society was under the supervision of the British and Foreign Bible Society [BFBS] which had operated in Nigeria as far back as 1807. Then the Bible House, Apapa was serving as a distribution center to other neighboring West African countries.

 

Key Responsibilities

The successful candidate will among others do the following:

  • The position manages guests’ reservations and attends to their inquiries and complaints promptly.
  • S/he is responsible for the checking in and out of guests.
  • S/he ensures guests’ privacy and ensures guest complaints are promptly and adequately addressed.
  • S/he ensures that the daily sales report is transmitted to the management.
  • S/he ensures comprehensive preparation of handover notes as shift reports to another colleague to follow-up.
  • Ensure the hygienic condition of the guests’ rooms and promptly report of out of order rooms for quick action.
  • Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.

 

 

 

Requirements

  • The applicant must possess a National Diploma in Social Sciences or Hotel and Catering Management with a minimum of 2 years cognate experience from reputable hotels or guest houses.
  • Must possess good interpersonal, communication and relational skills.
  • Must possess the ability to handle and solve customer’s problems promptly.
  • Must be computer literate, a team player; flexible, not easily provoked, highly sensitive and security conscious, customer-centric and always hungry for and able to deliver timely results.

 

 

How to Apply

Interested and qualified candidates should send their CV, Cover Letter, and Credentials to: vacancy@biblesociety-nigeria.org addressed to the General Secretary / CEO indicating the job title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

 

Click here to download the Editable CV Template here

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