O’Naturals Natural Hair Salon provides professional hair care and styling services and products
Job Title: Front Desk Officer
Location: Ogudu – Ojota, Lagos
Employment Type: Full Time
Job Responsibilities
- Assisting the Salon Supervisor, in efficient day-to-day running of the salon and retail shop.
- Greet customers, respond to questions and provide outstanding customer service
- Answer phone calls and messages about inquiries and handling complaints in a courteous, professional manner
- Direct customers to products within the shop and assist in packing the products to the front desk for invoicing and payment.
- Operate cash register, manage financial transactions and balance cash book
- Proactively identity relevant stock required in the salon and retail shop and forward requisition request to the salon on a timely basis
- Maintain accurate and updated records of salon transactions and activities
- Manage the arrangement, layout and organisation of the Salon and retail shop
- Develop service and product knowledge by consistently learning about salon services, product vendors resource materials and attending training classes in order to communicate it to the customer
- Stay current with promotional events and sales
- Prepare periodic activity/management reports for the attention of the Salon Supervisor/Manager/CEO
- Perform other duties as assigned by the Salon Manager or CEO.
Qualifications / Skills Requirements
- Minimum of HND / Bachelor’s Degree in Business Administration, Hospitality or relevant field
- 1+ year experience as a Receptionist, Customer Service Representative or Front desk officer.
- Good Knowledge of Microsoft Office Tools and sales software.
- Ability to work as part of a team and take initiative
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Good organisational, verbal and written communication skills
- Ability to recommend services and sell products to customers to meet their hair needs.
- Ability to handle challenging and sometimes emotional situations and customers
- Ability to work weekends (Saturdays & Sundays) and holidays. Weekday off (Tuesdays)
- Residence around Ogudu/Ojota or surrounding areas is an added advantage
- Ready to start work immediately.
Salary
N55,000 – N70,000 monthly (Negotiable).
Application Closing Date
27th August, 2024.
How to Apply
Interested and qualified candidates should send their CV to: onaturalshiring@gmail.com using the Job Title as the subject of the mail.