Field Support Technician (Port Harcourt, Contract) at Mainone

About MainOne

MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class regional network infrastructure enhances the productivity and profitability of our customers.

Department: Technical| Location: Port Harcourt | Number to Hire: 1 | Job Type: Contract | Minimum years of Experience: 3

Responsibilities

Provide technical support to clients in person and remotely, providing enterprise-level assistance to clients.
Take ownership, track customer issues until resolution, and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Install, troubleshoot, and work on various MW, OSP, IP, GPON and Power equipment.
Supervise installation and maintenance vendors (OSP, MW, IP, Power, etc.).
Ability to work round-the-clock to provide quality customer service to clients whenever the need arises and be able to work calmly under pressure
Able to learn and work on changing and emerging technologies.

Qualifications, Skills & Competencies

Educational Qualification

BSC in any technical field or a minimum of two years experience in microwave, Ciena, Gpon, OSP, power, and troubleshooting basic IP or network issues

Competencies Requirements

Problem-solving skills.
Good client-facing skills.
Good written and verbal communication skills.
Document technical knowledge in the form of notes and manuals.
Possess a basic level of knowledge of communications technologies and inter-networking principles.
Demonstrate competency in the analytical techniques necessary to handle basic assignments.
Exhibit a fundamental understanding of pertinent telecom equipment, materials, systems, and business processes.
Demonstrate the ability to be a team player.
Ability to develop decision-making skills.