Female Customer Service Representative

Job Title: Female Customer Service Representative

Location: Lagos (Island preferred), Nigeria (Remote Work)

Job Type: Full-time

Company Overview:

We are seeking a highly skilled and experienced Female Customer Service Representative to provide exceptional support to our clients.

Job Summary:

We’re looking for a well-spoken, fluent English speaker, and Microsoft tools expert to manage customer inquiries, resolve issues, and enhance customer satisfaction.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat
• Resolve customer complaints and concerns
• Provide product/service information and support
• Manage and maintain customer records
• Conduct research and data entry tasks
• Coordinate with internal teams to resolve customer issues

Requirements:

• Female candidate
• Bachelor’s degree or higher in any field
• Minimum 3 years of work experience in Customer Service or Call Center Support
• Excellent communication and interpersonal skills
• Fluent in English (written and spoken)
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong organizational and time management skills
• Ability to work independently and as part of a remote team
• Reliable internet connection and computer hardware
• Lagos (Island preferred) residency

Preferred Qualifications:

• Experience with Google Suite (Gmail, Google Drive, Google Docs)
• Data analysis and reporting skills

What We Offer:

• Competitive salary
• Opportunity to work with a dynamic team
• Professional development and growth opportunities
• Flexible work arrangements (remote work)

Application Instructions:

If you meet the requirements, please submit:

1. Resume
2. Cover letter
3. References (minimum 2 professional)
4. Brief introduction (video or written, 2-3 minutes)

How to Apply