Female Customer Service Officer (Hausa) at Leam Consulting

Female Customer Service Officer (Hausa)



Job brief

We need experienced female that can speak Hausa fluently to handle our customer service, Inter relating with customers.




  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers




  • HND, B.Sc in marketing, public administration, mass communication or business administration
  • Maximum of 3-5years Working experience
  • Applicant must be able to speak Hausa, English and Yoruba fluently.
  • Excellent communication skill
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters

Other requirements

  • Marital status :Single/Married
  • Age range :25- 40years



Method of Application

Interested and qualified candidates should forward their CV to: leamconsultingnigeria@gmail.comusing the position as subject of email.









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