About FairMoney
FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the following positions below:
1.) Data Analyst, Collections & Risk
Location: Lagos
2.) Aggregator Manager – Niger
3.) Team Lead – Collections
Location: Lagos
4.) Aggregator Manager – Sokoto
5.) Associate Regional Sales Manager
Location: Akwa Ibom
6.) Aggregator Manager – Kogi
7.) Aggregator Manager – Borno
8.) IT Support Officer
Location: Lagos
1. Data Analyst, Collections & Risk
About the Role
- You will be working as a Collections Analyst in the Risk department and will be responsible for driving the growth of our portfolio in Nigeria.
- Your mission is to ensure portfolio performance according to the company OKRs, offering the best-tailored credit services to as many clients as possible.
- Your goal is to build FairMoney as a Tier 1 digital lender in Nigeria and you will be a key Business Partner to achieve the same.
- As the Collections Analyst for the Nigerian business, you will be part of a team that plays a critical role in managing FairMoney’s ability to grow in the market.
- You will be one of the key stakeholders and contributors in decisions revolving around the business and product strategies.
Role and Responsibilities
- Assist in the development of collections strategy
- Strategic campaign planning and optimization of new and existing collections models
- Utilize data sets to perform analytics and propose solutions
- Own the main portfolio metrics – default rates, acceptance rates, and profitability
- Collaborate with Data Science, Debt Collection, and Growth teams on a daily basis
- Work closely together with the Product and Engineering team on improvements for the lending product
- Build, improve, and maintain the credit risk policy for Nigeria that will allow growth of the portfolio according to company OKRs
- Communicate the performance results and other findings with the respective stakeholders
- Keep up to date with the company’s lending protocols
- Benchmarking current risk practices against those stipulated within business units
- Implementing the best possible methodologies in improving the credit performance, considering the risk associated, yet offering the prime credit facility.
Requirements
- At least 2 years experience with exposure to Fintech / retail banking credit risk (consumer loans) / NBFCs
- Expert in credit risk analysis/underwriting principles, methods, and practices
- Proficient SQL user, with reasonable experience with BI tools like Tableau, PowerBI, or similar
- Strong quantitative analysis experience
- Strong attention to detail and ability to notice discrepancies in data
- Impeccable understanding of financial statements, ratios, and concepts
- Strong communication skills.
2. Aggregator Manager
Location: Minna, Niger
Job type: Full time (Hybrid)
Category: Sales
About the Role
- Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
- We are looking to hire an Aggregator Manager to join our Sales team. The successful hire is expected to take responsibility for managing and onboarding new Aggregators within assigned region.
- To do well in this role, you need a very fine eye for sales, good knowledge of people management, as well as having an existing network of aggregators.
Roles and Responsibilities
- Onboard aggregators who have a network of sub-agents
- Follow up with them to add new agents every month under them.
- Train them on onboarding and KYC process
- Train them on performance monitoring on our dashboards
- Monitor their performance for transactions and active terminals.
- Retrieve the POS terminals in case of non-performance.
- Timely resolution of issues, and complaints
Requirements
- B.Sc in any discipline.
- Ability to work in a fast-paced environment.
- Ability to Work using Excel.
- Must have 3-5 years of sales experience in agency banking.
- Ability to self-motivate and manage self.
- Good communication and interpersonal skills.
- Customer orientation and ability to adapt/respond to different characters.
3. Team Lead – Collections
Location: Lagos, Nigeria
Job type: Full time (On-site)
Category: Operations
Description
- We are looking for a competent Team lead for Loan collection to support the team in achieving their target of contacting clients and collecting outstanding payments.
- You will strike a balance between maintaining trustful relationships and ensuring timely payments.
- You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.
Responsibilities
- Training and coaching of collections specialists.
- Driving the performance of the Collections team.
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill.
- Handle escalations from customers and collections specialists.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status.
Requirements
- A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead.
- Knowledge of billing procedures and collection techniques (e.g. skip tracing).
- Familiarity with laws related to debt collection (e.g. FDCPA).
- Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL), is a huge advantage.
- Comfortable working with targets.
- Patience and ability to manage stress.
- Excellent communication skills (written and oral).
- Highly skilled in negotiation.
- Problem-solving skills.
- Data analysis skills.
- Highly intellectual (at least a 2:2 or its equivalent).
4. Aggregator Manager
Location: Sokoto
Job type: Full-time
Category: Sales
About the Role
- Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
- We are looking to hire an Aggregator Manager to join our Sales team. The successful hire is expected to take responsibility for managing and onboarding new Aggregators within assigned region.
- To do well in this role, you need a very fine eye for sales, good knowledge of people management, as well as having an existing network of aggregators.
Roles and Responsibilities
- Onboard aggregators who have a network of sub-agents
- Follow up with them to add new agents every month under them.
- Train them on onboarding and KYC process
- Train them on performance monitoring on our dashboards
- Monitor their performance for transactions and active terminals.
- Retrieve the POS terminals in case of non-performance.
- Timely resolution of issues, and complaints
Requirements
- B.Sc in any discipline.
- Ability to work in a fast-paced environment.
- Ability to Work using Excel.
- Must have 3-5 years of sales experience in agency banking.
- Ability to self-motivate and manage self.
- Good communication and interpersonal skills.
- Customer orientation and ability to adapt/respond to different characters.
5. Associate Regional Sales Manager
Location: Uyo, Akwa Ibom
Employment Type: Full-time
About The Role
- Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
- We are looking to hire an Associate Regional Sales Manager who will be responsible for driving offline merchant acquiring businesses (Chain Stores, restaurants, Supermarkets, FMCG, Pharmacy, Betting, etc), and developing strategies to increase sales revenue.
Roles and Responsibilities
- He/She will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries & Restaurants, Lounge and Bar and Hotels), within the Region, Market Clusters in each Region and developing & deploring strategies to increase sales revenue.
- Developing plans and strategic initiatives for growing the Merchant Acquisition business and achieving the company’s sales goals;
- Managing and leading the Merchant acquisition team within the Region/States assigned, to deliver profitable growth.
- Daily, Weekly and Monthly monitoring of KPI of the Merchant team within the assigned Region, ensuring all targets are met and exceeded consistently.
- Drive the KAMs to ensure they hit all KPIs for the individual teams.
- Hit target quotas for set KPIs for the Region(Qualified Increase, Transaction value, New Merchant onboarding drive, and revenue).
- Monitoring market trends and providing regular competitor feedback to the Director and Associate Directors.
- Have a good understanding of the business’s products or services and be able to advise others about them.
- Follow up with Merchants and ensure active and inactive merchants are visited and if need be, mobilize retrieval of POS from inactive business partners within the region.
Requirements
- A minimum of 5 to 7 years of experience in the Merchant business.
- Prior Experience leading and managing Merchant Acquisition teams in a leading POS Acquiring Fintech Platform or Commercial Bank.
- Must have an android phone.
- Proven experience managing a high performance sales team.
- Ability to motivate a team of Sales Managers for performance.
- Extremely flexible, result oriented, hardworking with a strong track record of success.
- Ability to self-motivate and manage self.
- Good communication and interpersonal skills.
- Customer orientation and ability to adapt/respond to different characters.
6. Aggregator Manager
Location: Lokoja, Kogi
Employment Type: Full-time
About The Role
- Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
- We are looking to hire an Aggregator Manager to join our Sales team.
- The successful hire is expected to take responsibility for managing and onboarding new Aggregators within assigned region.
- To do well in this role, you need a very fine eye for sales, good knowledge of people management, as well as having an existing network of aggregators.
Roles and Responsibilities
- Onboard aggregators who have a network of sub-agents
- Follow up with them to add new agents every month under them.
- Train them on onboarding and KYC process
- Train them on performance monitoring on our dashboards
- Monitor their performance for transactions and active terminals.
- Retrieve the POS terminals in case of non-performance.
- Timely resolution of issues, and complaints
Requirements
- B.Sc in any discipline.
- Ability to work in a fast-paced environment.
- Ability to Work using Excel.
- A minimum of 3-5 years of sales experience in agency banking.
- Ability to self-motivate and manage self.
- Good communication and interpersonal skills.
- Customer orientation and ability to adapt/respond to different characters.
7. Aggregator Manager
Location: Maiduguri, Borno
Employment Type: Full-time
About The Role
- Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
- We are looking to hire an Aggregator Manager to join our Sales team.
- The successful hire is expected to take responsibility for managing and onboarding new Aggregators within assigned region.
- To do well in this role, you need a very fine eye for sales, good knowledge of people management, as well as having an existing network of aggregators.
Roles and Responsibilities
- Onboard aggregators who have a network of sub-agents
- Follow up with them to add new agents every month under them.
- Train them on onboarding and KYC process
- Train them on performance monitoring on our dashboards
- Monitor their performance for transactions and active terminals.
- Retrieve the POS terminals in case of non-performance.
- Timely resolution of issues, and complaints
Requirements
- B.Sc in any discipline.
- Ability to work in a fast-paced environment.
- Ability to Work using Excel.
- A minimum of 3-5 years of sales experience in agency banking.
- Ability to self-motivate and manage self.
- Good communication and interpersonal skills.
- Customer orientation and ability to adapt/respond to different characters.
8. IT Support Officer
Location: Lagos
Job type: Contract
Category: Engineering
Job Description
The day-to-day responsibilities for this role include but are not limited to the below:
- Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner;
- Providing day-to-day support for end-user requests related to hardware, software, and other systems.
- Providing support for Executive Staff, and having flexible hours to accommodate executive staff as needed.
- Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.
Key Responsibilities
User Support:
- Assist in performing hardware (switches, Routers, printers, laptops, Screens etc)
- Software (Microsoft Office, Xcally, Anydesk, Slack etc) installation procedures
- Perform software configuration on stand-alone computers and laptops
- Provide support in diagnosing hardware and software issues and troubleshooting activities
- Lay cables and wires for networks and ensure that they are in good working order
Training and Documentation:
- Provide support in setting up end-user training activities
- Provide users with ongoing assistance in their information technology problems
- Handle IT-related documentation and make sure that all IT supplies are available
- Assist in hardware and software inventory management
- Document all processes in reference manuals for training and guidance
Maintenance:
- Troubleshoot equipment such as printers and scanners and other peripherals
- Take 1st level user support requests and take measures to fulfill requests
- Connectivity checks/ Physical checks
- Basic system Configuration settings
- Handle periodic maintenance of hardware and software further
Requirements
- Bachelor’s Degree or equivalent in Computer Science, Information Technology, or Management Information Systems.
- Ability to work a flexible schedule, which may include after hours and weekend support.
- Strong verbal and written communication.
- Excellent analytical and problem-solving skills & customer-service skills.
- Ability to work well in teams.
- Strong work ethic and attention to detail.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Hybrid work
- Paid Time Off
Recruitment Process
- A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
- Technical interview with the Hiring Manager for 45-60 minutes.