About Eat ‘N’ Go Limited
Eat ‘N’ Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands, Domino’s Pizza, Cold Stone Creamery & Pinkberry. Eat ‘N’ Go limited officially started operation in August 2012 with the premier store at 4, Saka Tinubu Victoria Island, Lagos. Today, Eat N’ Go has about 100 stores (outlet) across Nigeria and still growing.
We are recruiting to fill the following positions below:
- IT Support Intern
- ERP Systems Manager (NAVISION)
- Customer Experience Specialist
1. IT Support Intern
Location: Victoria Island, Lagos
Job type: Full-time
Job Description
- We are looking for a motivated and self-driven Information Technology (IT) Intern to join our team. The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software.
- The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members.
Responsibilities
- Provide technical assistance to staff and customers on hardware and software-related issues
- Install, configure, and troubleshoot computer systems, hardware, and software
- Monitor system performance and troubleshoot any issues
- Follow established procedures and processes for computer maintenance
- Provide training and support to team members on the use of computer systems and software
- Perform system backups and maintain accurate records
- Research and recommend solutions for technical problems.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, or related field
- Knowledge of computer systems and software
- Knowledge of network and system security
- Familiarity with hardware and software installation
- Excellent problem-solving and troubleshooting skills
- Strong communication and customer service skills
- Able to work independently and as part of a team
- Able to learn quickly and adapt to changing technology.
2. ERP Systems Manager (NAVISION)
Location: Victoria Island, Lagos
Job type: Full-time
Job Description
- The candidate will oversee the integration of ERP systems and manage organizational data. Responsibilities include implementing, configuring, and training users on ERP systems, as well as strategizing data management practices.
- This dual role aims to drive digital transformation and operational excellence by aligning systems with organizational goals, ensuring data accuracy, and promoting informed decision-making.
Responsibilities
- Engage proactively with users from various departments to conduct in-depth analyses of their business processes, workflows, and specific requirements.
- Customize and configure the ERP software to align with the unique needs and preferences of different user groups, ensuring seamless integration with existing systems and processes.
- Develop and deliver comprehensive training programs and materials to empower users to leverage the full capabilities of the ERP software in their daily tasks and responsibilities.
- Serve as a primary point of contact between users and software developers, facilitating clear communication and timely resolution of any software issues or bugs.
- Lead software testing and quality assurance efforts to identify and address potential issues or discrepancies prior to deployment, ensuring a smooth and error-free implementation process.
- Provide expert advice and guidance to users on best practices for optimizing the utilization of the ERP software, including workflow optimizations, process automation, and data analysis. etc.
Qualifications
Proficiency in the following technologies and skills:
- Proven track record of successfully leading ERP projects from inception to completion, including requirements gathering, solution design, implementation, and post-implementation support, ensuring alignment with business objectives and delivering tangible value to the organization.
- Strong understanding of emerging technologies and trends in the ERP landscape, such as cloud-based solutions, artificial intelligence, machine learning, and predictive analytics, to drive continuous improvement and innovation in ERP strategies and initiatives.
- Experience working with cross-functional teams, external vendors, and third-party consultants to leverage expertise, resources, and best practices for successful ERP implementations and ongoing optimization efforts.
- Excellent problem-solving skills and a proactive approach to identifying and addressing challenges and opportunities within the ERP environment, fostering a culture of continuous improvement and operational excellence.
- Commitment to staying updated on the latest developments and advancements in ERP software and related technologies through continuous learning, professional development, and participation in industry events, conferences, and forums.
- A passion for driving organizational growth, efficiency, and competitiveness through the strategic use of ERP solutions, contributing to overall business success and sustainability in a rapidly evolving global marketplace.
3. Customer Experience Specialist
Location: Victoria Island, Lagos
Job type: Full-time
Job Description
Customer Feedback Collection:
- Proactively reach out to customer and gather feedback through surveys, phone calls, emails and other communication channels.
- Manage and update customer feedback databases, ensuring all information is accurately recording.
Feedback Analysis:
- Analyze feedback to identify common issues, trends and areas for improvement.
- Prepare detailed reports and presentations on feedback for management and other relevant departments.
Resolution Tracking:
- Monitor and track the progress of customer issues and complaints from initiation to resolution.
- Coordinate with various departments to ensure timely and effective resolution of customer issues.
Communication and Reporting:
- Communicate feedback insights and resolution progress to internal stakeholders regularly.
- Provide actionable recommendations based on feedback analysis to improve customer experience.
Continuous Improvement:
- Collaborate with the Customer Experience team to develop and Implement strategies for improving customer satisfaction and loyalty.
- Participate in regular team meetings and contribute ideas for enhancing processes and service delivery.
Customer Complaint Management:
- Handle and close customer complaints effectively, ensuring a high level of customer satisfaction.
- Ensure that all customer complaints are captured and documented accurately.
Qualifications
- Bachelor’s Degree in Business, Marketing, Communications or a related field.
- Must have 2-4 years of experience in a customer service, customer experience or related role.
- Proven track record of successfully managing customer feedback and issue resolution processes.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in using customer feedback tools and CRM software.
- Ability to work independently and as part of a team.
- High attention to detail and organizational skills.
- Familiarity with social media management and monitoring tools.
- Customer centric mindset.
- Empathy and active listening.
- Ability to handle stressful situations calmly and professionally.