About Bolt
Bolt (formally Taxify) is one of the fastest-growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
We are recruiting to fill the position below:
Job Title: Customer Support Specialist
Location: Lagos
Job Type: Full-time
Job Description
- We are looking for a talented Customer Support Specialist who will make it easy and effortless for all Bolt users regardless of their country or location. Let’s build the future of transportation together!
Main Tasks & Responsibilities
- Represent Bolt in Nigeria
- Support Bolt’s Ride-hailing users and help them get the most out of our apps
- Support our business partners in daily interactions with our users
- Create loyal fans by showing them we really care.
- Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
About You
- You understand what outstanding customer support looks like and be ready to go the extra mile
- You welcome challenges with an open mind and see them as opportunities
- You are always ready to put customers first and be passionate about helping others
- You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
- You are a hustler, not stopping after 20 obstacles a day
- You have excellent spoken and written English skills, any other language is a plus You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
- You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
- Basic Google Sheets/Excel knowledge is a plus.