Customer Support Representative at Digital Figures Limited

Customer Support Representative


About Digital Figures

Digital Figures is an innovative company dedicated to crafting exceptional software solutions.


As a CSR on the team, you will work on:

  • Delivering service and support to Customers via Email, Phone and Chat.
  • Interacting with customers to provide information in response to inquiries, concerns, and requests about products and services
  • Gathering customer’s information and determining the issue by evaluating and analyzing the problem.
  • Research required information using available resources
  • Creating and updating customer support documentation
  • Identifying and escalating priority issues per Client specifications; redirect problems to appropriate resource
  • Offering alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Follow up and make scheduled callbacks to customers where necessary;
  • Stay current with system information, changes and updates



  • Bachelor’s Degree
  • 0 – 1 year experience.
  • experience in customer service, client relations.
  • Ability to communicate and collaborate well with other people.
  • Ability to self-motivate with key attention to detail.
  • Must have good administrative and organizational skills.
  • Excellent written and verbal communication in English.
  • Must be good with social media management.
  • Be patient, empathetic, and able to listen to customers to provide excellent service and support.

Application Closing Date
31st May, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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