Customer Success Specialist at Peruculum

About Us

Periculum is an AI and Data solutions company that empowers organizations in underserved
markets. We bring intelligence to the core of everything that matters most to our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a crucial role in building and
maintaining strong relationships with our clients, ensuring their needs are met, and driving customer satisfaction and retention.

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Job Description

Customer Relationship Management:

– Develop and maintain strong relationships with clients, serving as their main point of contact for all post-sales interactions

Customer Onboarding:

– Lead the onboarding process for new clients, ensuring a smooth and efficient transition to our solutions. Provide training and guidance to help customers maximize the value of our data analytics and AI products

Customer Support and Issue Resolution:

– Address customer inquiries, concerns, and escalations promptly and effectively. Work closely with internal teams to resolve issues
and ensure a positive customer experience.

Revenue Generation, Upselling, and Cross-Selling:

– Proactively identify opportunities to
expand our services and product offerings within existing accounts. Collaborate with the sales team to upsell and cross-sell relevant solutions to meet customer needs and
increase revenue.

Product Adoption and Upselling:

– Proactively engage with customers to drive product adoption and identify upselling opportunities that align with their evolving needs.

Renewals and Retention:

– Monitor customer satisfaction and engagement levels to facilitate renewals and ensure high customer retention rates.

Customer Success Metrics:

– Establish and monitor customer success metrics to measure the effectiveness of customer success initiatives and drive continuous improvement

Qualifications

2-3 years of experience as a customer success personnel.
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Proven experience in a customer-facing role, preferably in a customer success, account management, or sales capacity.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
Strong problem-solving abilities and a proactive approach to addressing customer needs and challenges.
Ability to multitask and prioritize in a fast-paced environment.
Experience working with CRM software and other customer success tools is a plus.
Passion for delivering exceptional customer service and driving customer success.