Customer Success Manager
About Willers Solutions
We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on creating and managing change in organisations by formulating and implementing customer centric strategies. We have acquired capabilities to engage a wide range of assignments essentially to enable clients execute projects, enhance efficiency and to develop human capacity. Our mode of delivery connotes our own highly competitive recruitment of quality, zealous and experienced consultants whose expertise we continuously enhance through intensive training in the use of our proprietary management tools and techniques. Our guiding philosophy is predicated on the premise that what most companies and individuals have in common is either the dissatisfaction with their current results or a drive to transit to another level. Our focus quintessentially is to bridge this gap and create value for our clients as a result of the work we do with them.
Responsibilities
- Prepare necessary documentation/visuals for client to demonstrate performance of products/services; analyze trends in C-Sat/NPS scores to identify areas of improvement
- Support Head of Customer Success/PMO to Conduct Health checks and Quarterly Business Reviews.
- Direct the customer success department and ensure that goals of customer engagement and satisfaction as well as referrals are met on time and on target
- Support Sales teams with renewals and identifying upselling and cross selling opportunities through data driven insights to drive Customer growth and retention
- Monitor Jira Service desk support and issue requests and ensure issues are resolved within agreed SLAs
- Manage the relationship with the client and all stakeholders
- Maintain existing customer success metrics and data as directed.
Requirements
- Bachelor’s Degree in appropriate field of study or equivalent work experience
- Must have 4-6 years of experience in IT marketing, sales, account management, project management or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Project Management Professional (PMP) / PRINCE II certification is a plus
- Proven ability to solve problems creatively
- Strong interpersonal skills and extremely resourceful
Salary
N500,000 – N800,000 / Month.
Application Closing Date
26th May, 2024
How to Apply
Interested and qualified candidates should send their CV to: jobs@willerssolutions.com using the Job Title as the subject of the mail.