Customer Success Associate at Bumpa

Customer Success Associate

About Bumpa

Commerce is becoming ever more digital, the way we sell, buy and exchange value is changing faster than ever. Buyers want more convenient ways to buy, pay for products/services, and engage businesses while Sellers want more control over how they sell, manage their business, engage their customers, and collect customer data.



Job Details

  • Onboarding & Support: Proactively guide and nurture new customers through the onboarding process via phone calls and email, ensuring a positive first experience with Bumpa.
  • Trusted Advisor: Become a trusted advisor for assigned merchants. Understand their business, and competitive landscape, and champion how Bumpa can help them succeed.
  • Consultative Selling: Uncover customer needs and pain points, demonstrating how Bumpa’s solutions can add value to their business.
  • Teamwork: Collaborate internally with a team of Merchant Success managers to drive engagement and retention across the entire merchant base.
  • Merchant Advocate: Be your merchant’s internal advocate by escalating their needs and requests to product teams and ensuring their feedback is actioned.
  • Proactive Problem Solving: Identify potential problem areas before they become major issues.
  • Performance Tracking: Maintain accurate records of your activities and contribute to team success by meeting and exceeding sales and successful onboarding goals.
  • Customer Service Excellence: Maintain consistently high standards in handling customer calls.
  • Additional Responsibilities: Be prepared to take on any other tasks or projects assigned by your Line Manager.




  • Bachelor’s degree in any related field
  • 2-3 years of experience in a sales or customer service role (B2B preferred)
  • Proficiency in cold calling techniques and email outreach
  • Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn in a fast-paced environment
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong understanding of consultative selling techniques and building value propositions.
  • A desire to work closely with customers in sometimes tough situations
  • A passion for providing exceptional customer service and exceeding expectations.
  • Strong data analysis skills with a commitment to meeting and exceeding performance metrics
  • Experience using the Freshdesk CRM tool, Slack, and Google Suite would be an advantage



How to Apply

Interested and qualified candidates should Click on ‘apply now’ below.
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