Customer Service / Sales Associate at Garmprint

About Garmprint

Garmprint is a leading garment production company that specializes in textile finishing, printing, and branding services. We provide high-quality custom designs and branding solutions for various industries, including corporate clients, fashion brands, and businesses of all sizes. Our team is committed to providing exceptional service to our clients while maintaining a reputation for quality and excellence.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and access customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete sales information by using the right methods/tools
• Handle and manage company’s all social media handles
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers