Customer Service Representative
Lextorah Education Group is West Africa’s largest eLearning and Edtech group, partnering with top-ranked universities and organizations to deliver a broad range of job-relevant programs designed to give every ambitious learner a path to achievement. Our advanced marketing, recruitment, support, and analytics technology and services platform is a single-point solution for outstanding teaching and learning
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Description
- We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Application Closing Date
11th June, 2024.
Method of Application
Interested and qualified candidates should send their CVs to: hr@lextorah.com using the Job Title as the subject of the mail.
Note: Only candidates that reside in Yaba and its environs should apply.