Customer Service Agent For a Professional Cleaning Company

Customer Service Agent

 

 

Our client is a leading provider of professional janitorial services, dedicated to maintaining clean and healthy environments for businesses of all sizes. They are seeking a motivated and professional Customer Service Agent to join their team. This role involves cold calling potential business clients, prospecting for new leads, and setting up recurring services.

 

Location: Fully-Remote (Work from Home), 8 AM – 4 PM CST

 

Key Responsibilities:

  • Cold Calling: Conduct outbound calls to businesses to gauge interest in janitorial services and set appointments.
  • Appointment Setting: Schedule janitorial service appointments with customers, ensuring all details are accurately recorded.
  • Customer Handover: Escalate customers needing more detailed information to the appropriate manager or department.
  • Follow-Up: Provide follow-up support to confirm appointments and ensure customer needs are met.
  • Communication: Communicate effectively, ensuring clarity and professionalism in all interactions.
  • Prospecting (Nice to Have): Identify and generate new leads through various prospecting methods.

 

What Success Looks Like:

  • Appointment Setting: Successfully set a high number of janitorial service appointments.
  • Customer  Handover: Efficiently handover customers needing more detailed information to the appropriate manager or department.
  • Professional Communication: Demonstrate professional and articulate communication skills in all client interactions.

 

Required Skills and Qualifications:

  • Fluent in English, with excellent verbal and written communication skills.
  • Professional and well-spoken demeanor.
  • Previous experience in customer service is required.
  • Sales experience is advantageous.
  • Ability to work independently and proactively in a remote environment.
  • Strong organizational skills and attention to detail.

 

Preferred Qualifications:

  • Experience in cold calling and lead generation.
  • Familiarity with the janitorial or service industry is a plus.
  • Experience working with CRM systems and digital communication tools.

This role offers an exciting opportunity to be a part of a dynamic and growing company in the janitorial services industry. If you are a proactive and professional individual with a passion for customer service and sales, we invite you to apply and contribute to our client’s mission of maintaining clean and healthy business environments.

Application Process:

To be considered for this role these steps need to be followed:

  • Fill in the application form
  • Record a video showcasing your skill sets
Click here to download the Editable CV Template here

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