Customer Service Agent at MANO

About Mano

We pioneered ultra-fast grocery & food delivery in Africa by combining sophisticated technology with quick commerce, and with a promise to deliver our customer’s orders within minutes. Our vision is Moving African Nations Online! (MANO) and our mission is to “make someone’s day* by delivering products they love in minutes at the best affordable prices.

Role Summary

We are looking for a dedicated and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience. You will be responsible for assisting customers with their inquiries, resolving any issues, and providing support to our partners. This is a fantastic opportunity for someone who is passionate about food and customer service to join a dynamic and growing company in the retail industry.

This is a shift-based role. Candidates with proximity to the Island environs are preferred.

Responsibilities

• Assist customers with their inquiries through various channels, including phone, email, and live chat
• Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction
• Provide support to our partners, ensuring they have all the information and resources they need
• Manage customer orders and coordinate with partners to ensure timely delivery
• Maintain accurate and up-to-date customer records and order information
• Collaborate with other team members to continuously improve customer service processes and procedures
• Take ownership of customer issues and follow through to resolution, escalating when necessary

• BSc degree or equivalent
• Previous customer service experience, preferably in the retail or hospitality industry
• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Proficiency in computer applications, including Microsoft Office and customer service software
• Attention to detail and ability to prioritize tasks efficiently
• Ability to work well independently and as part of a team