About Landmark Africa Group
Since opening our doors in 1997, Landmark has provided serviced offices, real estate development, market research, and event hosting services to over 5000 organizations. Our vision is to create a globally affiliated real estate and services network for foreign and domestic companies. The aim is to allow them to operate efficiently in Africa by providing the operational platform for doing business seamlessly across the continent. Our strong development and business service capabilities are highlighted by our longstanding multinational clientele and a vast portfolio of real estate developments. Landmark’s value proposition is our ability to respond to our clients’ continuously growing needs as reflected in our philosophy
Role Overview:
- We are seeking a dynamic and experienced Customer Experience Manager to join our team.
- As the Customer Experience Manager, you will be responsible for ensuring that every interaction our customers have with our brand is exceptional.
- You will lead initiatives to enhance customer satisfaction, loyalty, and retention across all touchpoints,l of our ecosystem.
Key Responsibilities- Customer Experience Manager
- Develop and implement a comprehensive customer experience strategy aligned with company objectives.
- Oversee the design and delivery of seamless customer journeys across all channels, including online platforms, physical locations, and events.
- Establish and maintain standards for service excellence, ensuring that all customer interactions reflect our brand values.
- Analyze customer feedback and data to identify trends, pain points, and opportunities for improvement.
- Collaborate with cross-functional teams to address customer issues and drive continuous improvement in products, services, and processes.
- Lead the training and development of frontline staff to deliver exceptional service and resolve customer inquiries effectively.
- Champion a customer-centric culture throughout the organization, fostering a mindset of empathy, accountability, and continuous learning.
Qualifications- Customer Experience Manager
- Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.
- Proven track record of at least 5 years in a customer experience or related role, preferably within the real estate or property development industry.
- Strong understanding of customer behavior, market trends, and best practices in customer experience management.
- Excellent communication, interpersonal, and leadership skills.
- Analytical mindset with the ability to translate data into actionable insights.
- Demonstrated ability to influence and collaborate with stakeholders at all levels of the organization.
Method of Application
Interested candidates should submit their resume and cover letter outlining their relevant experience and qualifications to: recruitment@landmarkafrica.com
Please include “Customer Experience Manager Application” in the subject line. We look forward to hearing from you!